Customer Success Manager, Mandarin Fluent/English Proficient

🕒 Junho 18

🏄 California, Florida, +6 estados a mais – Remoto

🏄 California – Remote 🐊 Florida – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Levanta

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

📣 Marketing

🛍️ Comércio Eletrônico

Marketing • eCommerce • Affiliate Marketing

Levanta é um software inovador de marketing de afiliados desenvolvido especificamente para vendedores de marketplace em plataformas como Amazon e Walmart. Esta plataforma impulsionada por IA ajuda os vendedores a gerenciar afiliações, gerar tráfego altamente conversível e desbloquear fluxos de receita adicionais por meio de parcerias com criadores e influenciadores. Ao automatizar os processos de rastreamento e pagamento, o Levanta simplifica a gestão de afiliados, permitindo que os vendedores se concentrem em aumentar suas vendas e melhorar sua presença no mercado.

Descrição

• Develop a deep understanding of each customer's business objectives, challenges, and success metrics. • Serve as the primary point of contact for customers and agency partners, responding to inquiries and resolving issues promptly in both Mandarin and English. • Proactively engage with customers and agency partners to drive adoption, usage, and value realization of our platform. • Partner with the publisher development team to match customers with good fit affiliates in the Levanta marketplace to help expedite revenue activation and maintain ongoing success on the platform. • Collaborate with sales teams to identify opportunities for upselling or cross-selling additional products/services. • Conduct regular check-ins with customers to review progress, address concerns, and identify areas for improvement. • Advocate for customers and agency partners internally, providing feedback to our product team to drive product enhancements and improvements. • Monitor customer health and satisfaction metrics, taking proactive steps to mitigate churn and increase retention rates. • Develop and maintain a thorough understanding of our platform, industry trends, and best practices to effectively advise customers.

🎯 Requisitos

• Proficiency in English required. • Native or fluent proficiency in Mandarin (spoken and written) is required. • Ability to train on US East Coast hours. Working hours will be in China Standard Time. • Proven experience in a customer-facing role, such as Customer Success Manager, Account Manager, or similar. • Background in e-commerce or affiliate marketing is strongly preferred. • Excellent communication and interpersonal skills, with the ability to build rapport and establish strong relationships with customers. • Strong problem-solving and decision-making abilities, with a focus on delivering innovative solutions to meet customer needs. • Ability to work collaboratively across cross-functional teams, including sales, marketplace, and publisher development. • Experience working with CRM software and business intelligence tools. HubSpot knowledge and experience is a plus.

🏖️ Benefícios

• Competitive salary and benefits package. • Open vacation and sick policy, take the time you need. • Opportunity for professional growth and advancement within a rapidly expanding startup. • A culture that values diversity, inclusion, and the impact of every team member on our success.