Solutions Consultant

🕒 4 dias atrás

🏄 California, Ohio – Remoto

🏄 California – Remote 🏈 Ohio – Remote

💵 $51.200 - $85.300 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 0%

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• Aberta há 5 dias.
• As vagas desta empresa costumam ser preenchidas em 38 dias.

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LexisNexis

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1970

⚖️ Jurídico

💼 Consultoria

🏥 Saúde

💰 Corporate Round em 2021-06

Legal • Consulting • Healthcare

A LexisNexis é um fornecedor de soluções profissionais sob medida para escritórios de advocacia, corporações, agências governamentais e instituições acadêmicas. Oferece soluções jurídicas, notícias e insights de negócios. A LexisNexis também fornece soluções de risco para empresas e agências governamentais, com foco em análise de dados para conformidade, aquisição de clientes, detecção de fraudes, resultados em saúde, soluções de identidade, investigações, gestão de recebíveis, decisões de risco e otimização de fluxos de trabalho. Como parte do Grupo RELX, a LexisNexis está comprometida em aprimorar a experiência digital por meio de dados e análises.

Descrição

• Provide customer-focused support and product guidance for StateNet • Partner with sales and retention teams to support customer needs, product adoption, and customer satisfaction • Prepare and deliver product training using established materials and approaches • Respond to customer questions and troubleshoot product or technical issues, escalating complex matters when appropriate • Help customers and internal partners understand StateNet's legislative and regulatory content, product functionality, and relevant processes • Support development and maintenance of training materials, presentations, reference content, and learning resources • Identify customer learning needs and knowledge gaps and provide training, guidance, or resources • Use customer feedback and service data to identify opportunities to improve customer experience • Contribute to continuous improvement initiatives involving training, support processes, and product education • Develop and maintain product and technical knowledge through ongoing learning, coaching, and collaboration

🎯 Requisitos

• Experience in customer service, customer support, solutions consulting, product support, training, or a related customer-facing role • Strong customer-focused mindset with the ability to understand customer needs, answer questions, and provide clear and effective solutions • Strong verbal communication and presentation skills, with the ability to explain product features and technical or subject-matter concepts to different audiences • Ability to learn specialized products and translate product knowledge into practical guidance for customers and internal partners • Strong organizational skills and attention to detail, with the ability to manage multiple customer needs and priorities • Comfortable working with digital tools, learning platforms, presentations, and customer-support technology • Ability to work collaboratively with sales, retention, product, and other internal teams in a remote environment • Experience or familiarity with U.S. legislation, regulation, compliance, legal, government affairs, or related regulatory subject matter is highly desirable • Experience with Zendesk or another customer-service/ticketing platform is beneficial • Experience with Salesforce is a plus • Familiarity with Gong is beneficial • Comfort using AI-enabled tools is a plus, but previous AI experience is not required

🏖️ Benefícios

• Comprehensive, multi-carrier medical, dental and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice • Shared parental leave • Study assistance • Sabbaticals

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