Manager, Reputation and Consumer Insights

🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

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👻 Score fantasma 22%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 33 dias.
• As vagas desta empresa costumam ser preenchidas em 30 dias.
• 1461 vagas abertas para uma equipe de 2621 pessoas.

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LifeStance Health

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 Private Equity Round em 2016-12

Consulting • Insurance • Healthcare

A LifeStance Health é um provedor de serviços abrangentes de saúde mental, oferecendo atendimento por meio de consultas presenciais e de telessaúde para diversas condições de saúde mental, como ansiedade, depressão, TDAH, entre outras. Com uma grande rede de clínicos licenciados, incluindo psiquiatras, psicólogos e terapeutas, a LifeStance Health personaliza planos de cuidados para atender às necessidades individuais. A empresa aceita uma ampla gama de planos de saúde, tornando o cuidado com a saúde mental acessível a um público amplo. Os serviços incluem terapia, avaliações psiquiátricas, gerenciamento de medicação e testes psicológicos em vários estados.

Descrição

• Lead the organization’s reputation management program across owned, earned, and shared platforms • Oversee reputation management systems, tools, workflows, response standards, and escalation protocols • Analyze ratings, reviews, surveys, social listening, and consumer research to identify trends, risks, and opportunities • Translate quantitative and qualitative findings into actionable recommendations to strengthen brand trust, consumer experience, and business performance • Develop dashboards and executive-ready reporting on reputation performance, consumer sentiment, and emerging themes • Manage reputation management, research, analytics, and technology partners • Partner with HR, Clinician Services, Customer Care, the Enterprise Contact Center, Business Development, Communications, Operations, Compliance, and other stakeholders • Lead cross-functional initiatives through influence and establish shared accountability for reputation outcomes and consumer-experience improvements • Provide insights to the Director of Brand Strategy & Partnerships to inform brand strategy, positioning, messaging, governance, creative development, and audience priorities • Identify gaps between intended brand experience and actual consumer perceptions and recommend actions to strengthen awareness, trust, preference, and consistency • Support team members, the mission, and organizational projects and initiatives as needed

🎯 Requisitos

• Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or a related field • 5+ years of progressive experience in reputation management, consumer insights, market research, customer experience, brand strategy, communications, or a related discipline • Demonstrated experience managing ratings and reviews, online reputation, social listening, consumer feedback, or voice-of-the-customer programs • Experience analyzing quantitative and qualitative data and translating findings into clear business recommendations • Proven experience managing external agencies, research partners, vendors, or technology platforms • Exceptional written, verbal, and presentation communication skills, including communicating complex or sensitive findings to executive and cross-functional audiences • Ability to lead cross-functional initiatives, build alignment, and influence stakeholders without direct authority • Strong project management, critical-thinking, organizational, and problem-solving skills • Ability to manage multiple priorities and operate effectively within a complex, highly matrixed organization • Legally authorized to be employed in the United States • Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds • Preferred: Experience in healthcare, behavioral health, consumer health, or another highly regulated and reputation-sensitive industry • Preferred: Knowledge of healthcare consumer journeys and factors influencing trust, access, provider selection, satisfaction, and loyalty • Preferred: Familiarity with reputation management, social listening, survey, research, and data-visualization platforms • Preferred: Experience with brand tracking, segmentation, persona development, journey mapping, message testing, or customer-experience research • Preferred: Understanding of research methodologies, including survey design, qualitative research, sentiment analysis, and competitive benchmarking • Preferred: Knowledge of privacy, compliance, and response considerations associated with consumer reviews and feedback in healthcare • Preferred: Strong business acumen and understanding of how reputation and consumer experience influence growth, retention, referrals, recruiting, and partnerships

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short- and long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program

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