Customer Success Account Manager

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LightBox

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2019

🏠 Imobiliário

☁️ SaaS

🤝 B2B

Real Estate • SaaS • B2B

A LightBox é uma fornecedora de dados de propriedades conectados, inteligência de localização e software de fluxo de trabalho para profissionais do mercado imobiliário comercial. A empresa agrega dados autoritativos de parcelamento, propriedade, zoneamento, transações, pegada de construção, geocodificação, meio ambiente e avaliação, e os disponibiliza por meio de produtos como LightBox Vision (anteriormente LandVision), APIs, entrega de dados em massa, ferramentas de avaliação e marketing, e serviços profissionais. A LightBox se posiciona como uma plataforma B2B SaaS que ajuda os clientes a localizar, analisar e agir sobre informações de imóveis comerciais para casos de uso incluindo mercados de capitais, due diligence ambiental, empréstimos, avaliação e fluxos de trabalho do governo/utilidades.

Descrição

• Manage assigned client accounts and the full product lifecycle from initial order through upsell/cross-sell, production, delivery, and invoicing • Manage a high volume of incoming client phone calls and emails and execute contact strategies • Develop customer relationships, maintain client satisfaction, support revenue targets, and ensure contractual SLA compliance • Resolve customer issues through technical, functional, and professional support; handle escalated cases and monitor unresolved inquiries • Review incoming orders for accuracy and timely turnaround; set up new users, conduct training sessions, and provide technical support • Maintain detailed CRM records of customer interactions, transactions, inquiries, complaints, actions, and results • Monitor CRM activity and reporting to inform client outreach and revenue objectives • Identify, suggest, introduce, and demonstrate additional products using a consultative sales approach • Identify, research, and resolve project risks and issues; escalate when necessary and respond to RFQs and pricing inquiries • Cultivate opportunities for new products and services to support customer retention and growth; collaborate with sales and product experts • Understand industry trends and growth sectors and attend local events, tradeshows, and conferences • Help develop and refine processes and systems, document critical processes, and support cross-training

🎯 Requisitos

• College degree in business, communications, or a related field is preferred • High school diploma with at least 2 years of successful telemarketing, sales, or client relationship management experience will be considered • Prior experience in a customer-facing or customer relationship management role • Experience using technology and web-based software • Basic PC and keyboarding skills • Proficiency in Microsoft Suite is desired • Prior experience with Salesforce.com and WebEx is beneficial • High accountability and responsibility with the ability to deliver on client expectations and goals • Excellent verbal, written, communication, analytical, and problem-solving skills • Professional and positive attitude • Ability to handle rejection and maintain a positive outlook • Ability to work independently and within a team in a fast-paced, deadline-driven environment • Adaptability and ability to shift priorities and support others as needed • Ability to build relationships • Knowledge of commercial real estate, due diligence, and/or the lender market is desired