Client Success Manager

🕒 Outubro 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $94.339 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Lighthouse

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1995

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $23.000.000 Debt Financing em 2016-08

Consulting • Healthcare • Logistics

A Lighthouse é uma empresa que se especializa em eDiscovery e governança da informação, aproveitando a IA para resultados jurídicos. Eles fornecem uma gama de serviços, incluindo forense, revisão de documentos e conformidade, com o objetivo de simplificar as complexidades de dados enfrentadas por equipes jurídicas. Com foco na redução de custos e na melhoria da clareza dos dados, a Lighthouse faz parcerias com indústrias como serviços financeiros, saúde e tecnologia para impulsionar estratégias jurídicas inteligentes e resultados por meio de soluções inovadoras.

Descrição

• Design and present solutions for enterprise clients • Onboard clients and grow and retain enterprise client relationships • Create ongoing client relationships and drive product/service adoption • Improve client experience through proactive consultation and gap analysis • Develop new business opportunities with existing clients by promoting company products and services • Use consultative selling techniques and represent service and product implementation at enterprise level • Communicate, present, and influence key stakeholders at all organizational levels • Create medium- to long-range plans and strategies to protect, grow, and diversify client relationships • Identify root causes of customer churn and client dissatisfaction • Respond directly to client issues and adapt to unexpected situations • Apply customer engagement models ranging from high-touch to low-touch • Update clients on new tools, products, and offerings and provide demonstrations • Guide clients through onboarding processes, initiatives, working sessions, and presentations • Create client deliverables including playbooks and marketing materials and respond to RFPs/RFIs • Understand case-level and program-level client requirements • Develop implementation plans for new products and services • Create team training materials and serve as a visible leader • Perform other related duties as assigned

🎯 Requisitos

• Bachelor’s degree (Masters or JD a plus) • 5 years of work experience with Sales, Sales Support, or project management experience • Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base • Experience with enterprise level deployments and program management • Strong analytical and logical skills • Strong client empathy • Ability to build relationships with clients • Ability to affect and influence change with clients • Outstanding organizational skills and ability to multitask • Ability to problem-solve and change course/re-plan when issues arise or situations lack clear parameters • Ability to scope and understand a client’s case and program level goals and needs and develop a plan around them • Ability to deliver detailed/complex information clearly • Ability to assist Sales in proposals and presentations and upsell Lighthouse products • Strong technical writing and presentation skills • Ability to foster positive and professional relationships at all levels internally and externally • Ability to delegate work to Client Services, Advisory Services, and other departments

🏖️ Benefícios

• Medical, dental, and vision insurance • 401k with company match • Company-paid Life & AD&D insurance • Company-paid short- and long-term disability • Telemedicine • Wellness plans • Flexible PTO program • Paid volunteer days • Voluntary accident, hospitalization, and critical illness insurance • Pet insurance • Annual bonus or incentive program

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