Venue Applications Support Analyst

🕒 Julho 14

🎸 Tennessee – Remoto

🎸 Tennessee – Remote

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

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Live Nation Entertainment

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1996

📱 Mídia

💰 Post-IPO Debt em 2023-01

Media • Entertainment

A Live Nation Entertainment é a líder global em entretenimento ao vivo, promovendo experiências inesquecíveis ao redor do mundo. Impulsionada por artistas e orientada por fãs, a Live Nation trabalha com músicos para levar sua criatividade aos palcos em todo o globo. Como a principal produtora de shows, vendedora de ingressos e ponte entre marcas e a música, a plataforma da Live Nation lidera o mercado nesses três setores centrais. Sua missão vai além do entretenimento: elevar, inspirar e criar memórias por meio do poder da música ao vivo.

Descrição

• Input PoS data: menu items, prices, discounts, employee credentials, venue layouts, etc. • Adhere to strict standards for maintaining system data integrity • Diagnose device malfunctions including: software, hardware, and peripheral accessories • Author end-user guides to improve understanding & usability of the system for operators • Test new versions of software frequently and thoroughly • Document frequency of issues and escalate systemic problems accordingly • Establish processes for completing support tasks with improved accuracy and timeliness • Lead on-call helpdesk hotline during peak support times • Provide exceptional customer service to users with varying technical aptitude • Travel to venues for software implementations and support

🎯 Requisitos

• Minimum 1-year experience supporting PoS systems (preferably Appetize and/or Micros) • Exceptional attention to detail for identifying patterns and curating obscure system data • Intermediate knowledge of Microsoft Excel, including use of formulas and pivot tables • Experience with food and beverage business operations, ideally multi-location enterprises • Diligence in troubleshooting complex problems with little information to reach resolution • Ability to reprioritize tasks rapidly without missing deadlines in an ever-changing business • Identify risk of missing deadlines and collaboratively exchange tasks with teammates • Outstanding customer service etiquette through written and verbal communications • Positive, driven attitude; focus on opportunity in difficulty—not difficulty in an opportunity • Basic familiarity with Accounting practices (can balance finances/inventory, etc.) • Degree/Certificate relevant to technology from accredited university will help; not required • Willingness to travel up to 30%, possibly more during peak season (March – October)

🏖️ Benefícios

• Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA) • Free concert tickets, generous paid time off including paid holidays, sick time, and personal days • 401(k) program with company match, stock reimbursement program • New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support • Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment • Volunteer time off, crowdfunding match