Technical Support Engineer

Vaga não está no LinkedIn

🕒 Julho 8

🏄 California, Florida, +5 estados a mais – Remoto

🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $109.500 - $136.800 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Engenheiro de Suporte

🚫👨‍🎓 Sem graduação necessária

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Nebius Group

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

O Nebius Group está construindo uma das principais empresas de infraestrutura de IA do mundo, focando em fornecer os recursos de computação, armazenamento e ferramentas necessários para desenvolvedores no espaço de IA. Com sede na Europa e listado na Nasdaq, o Nebius tem uma presença global com centros de P&D em toda a Europa, América do Norte e Israel. A principal oferta da empresa é uma plataforma de nuvem centrada em IA projetada para cargas de trabalho intensivas de IA, complementada por vários outros negócios envolvidos em desenvolvimento de IA generativa, edtech e tecnologia autônoma.

Descrição

• Monitor incoming support tickets and provide timely responses to technical support inquiries—diagnosing issues across customer setup, Tavily products, and deployment issues • Escalate queries to Engineering and Customer Success if required depending on scope and impact • Field requests as part of our follow-the-sun support coverage to ensure customers get help when they need it • Collaborate with engineering, operations, documentation, and product teams to escalate and resolve bugs, and communicate customer needs • Use and help improve internal tooling, diagnostics, and runbooks for issue triage • Participate in post-mortems for critical incidents and help document learnings • Track KPIs for support health (CSAT, bug recurrence) and contribute to continuous improvement efforts • Help improve documentation and knowledge articles to enhance self-service resources

🎯 Requisitos

• 2+ years in technical support in technical B2B environments (e.g., SaaS platforms, developer tools, cloud services) • Experience supporting technical customers and knowing when to escalate complex issues • Strong troubleshooting skills across APIs, web applications, and cloud environments • Strong backend skills and experience working with APIs, Python, and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs) as well as no-code integrations (n8n) • General understanding of Retrieval-Augmented Generation (RAG), prompt engineering, and agent architectures • Comfort working with logs and monitoring tools, and experience with 3rd-party integrations • Strong communication skills: you write clear, helpful, and accurate responses with attention to detail • Flexibility with schedule to support off-hours coverage and global customer base • High ownership mindset — you care about customer success and are committed to getting results.

🏖️ Benefícios

• Health Insurance: 100% company-paid medical, dental, and vision coverage for employees and families. • 401(k) Plan: Up to 4% company match with immediate vesting. • Parental Leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. • Remote Work Reimbursement: Up to $85/month for mobile and internet. • Disability & Life Insurance: Company-paid short-term, long-term, and life insurance coverage.