Senior Director, Client Success

Vaga não está no LinkedIn

🔥 2 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.757 - $164.938 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 0%

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LucyRx

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

💊 Farmacêutico

💰 Seed em 2025-05

Healthcare • Healthcare Insurance • Pharmaceuticals

A LucyRx é uma gestora de benefícios farmacêuticos (PBM) independente e de nova geração, em rápida expansão, que reinventa o cuidado com prescrição para patrocinadores de planos, membros e provedores em todo o país. A empresa enfatiza a transparência, economias sem conflitos, formulários e designs de planos customizáveis, além de suporte personalizado aos membros para reduzir custos e melhorar os resultados de saúde. A LucyRx se posiciona como parceira de empregadores e planos de saúde, oferecendo serviços para esclarecer custos ocultos, otimizar o desempenho de rebates e fornecer suporte proativo ao cliente.

Descrição

• Lead the strategic client success function across LucyRx’s portfolio • Drive client satisfaction, retention, renewals, growth, profitability, and client health • Serve as senior advisor to key clients and internal leadership • Establish governance and escalation frameworks for Account Executives • Build and maintain C-suite and senior stakeholder relationships with clients, consultants, and brokers • Lead executive discussions on performance outcomes, strategic initiatives, cost management, and value realization • Align LucyRx solutions with client business priorities and healthcare objectives • Partner with Sales and Account Executives on renewal plans, timelines, upsell, and cross-sell opportunities • Identify risks and implement mitigation strategies to improve retention • Oversee renewal negotiations for strategic or at-risk accounts • Establish and oversee client experience strategy and monitor satisfaction indicators such as NPS and client feedback • Develop leaders, succession plans, talent development programs, and a high-performance client-centric culture • Set standards for client engagement, strategic account planning, renewal readiness, and execution • Coach team members on executive presence, consultative approach, and value articulation • Oversee account strategies and business plans and identify growth and expansion opportunities • Establish performance standards and conduct reviews against retention, growth, satisfaction, and planning metrics • Address performance gaps through coaching, corrective action, and development plans • Partner with Operations, Clinical, Product, and Finance teams to represent client needs and influence priorities • Lead executive-level escalation management • Develop scalable client success processes, governance models, and best practices • Stay informed on PBM, pharmacy, and healthcare trends and translate insights into strategic guidance • Position LucyRx as a strategic partner and industry leader

🎯 Requisitos

• Bachelor's degree in Business, Healthcare Administration, or related field • 10+ years of experience in Client Success, Account Management, or Client Services in healthcare, PBM, or related industry • 5+ years of leadership experience, including management of Account Executives or senior client-facing roles • Proven track record driving client retention and renewals • Proven track record managing senior-level client relationships • Proven track record leading complex, high-value accounts • Demonstrated ability to influence executive stakeholders internally and externally • MBA or advanced degree preferred • Deep experience in PBM, health plan, or pharmacy services environment preferred • Experience working with consultants, brokers, and large employer groups preferred • Ability to perform a largely sedentary role with some standing, walking, bending, and reaching • Ability to operate a computer, mouse, keyboard, and standard office equipment • Ability to travel as required

🏖️ Benefícios

• Remote-first work environment • Supportive, collaborative, mission-driven culture • Opportunities to grow alongside colleagues • Travel may be required by car or airplane

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