Account Manager – Commercial

🕒 Junho 15

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Maltego Technologies

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2008

🔒 Cibersegurança

🏛️ Governo

💰 Venture Round em 2023-04

Cybersecurity • Software • Government

A Maltego Technologies é uma empresa especializada em soluções de inteligência cibernética e investigação. A empresa oferece uma plataforma que permite que agências governamentais, forças de segurança, pesquisadores e empresas conduzam investigações aprofundadas sobre ameaças cibernéticas, atividades criminosas e outros casos digitais complexos. Utilizando a Inteligência de Código Aberto (OSINT) e análise avançada de dados, a Maltego facilita a visualização das relações de dados de fontes da superfície, deep e dark web. É amplamente utilizada em diversos setores para inteligência de ameaças, pesquisa de crimes cibernéticos e proteção de infraestruturas digitais.

Descrição

• Ownership of an account portfolio where you are accountable for the performance of each customer • Manage the full customer journey, from onboarding and adoption to renewal and expansion, to ensure your customers are successful at every stage • Develop and maintain strong, strategic relationships with decision-makers and key stakeholders with your accounts • Proactively identify customer risks by monitoring key metrics and risk signals and develop tailored mitigation plans for each identified risk, considering the specific context and needs of the customer • Identify growth opportunities within your portfolio to drive up- and cross-sell and strategically grow the account • Develop, deliver, and execute success plans and strategic account development plans to drive value realization and account expansions • Work closely with internal stakeholders across our sales, success services, and product teams to ensure customer satisfaction and success

🎯 Requisitos

• Bachelor’s degree with an interest or background in cyber security, law enforcement, or trust and safety • 3 + years in a B2B Account Management role, preferably in software/cyber security • Experience in strategic account and success management, developing retention and expansion plans, working closely with end users and decision makers • Great communication skills, both in listening and in effectively communicating in writing and in-person settings with the customer, skilled in negotiation and value-based selling tactics, with a customer-centric mindset • Problem solver with a goal-getter attitude, willing to remove obstacles and fight for every single customer • Affinity for software tools and experience using Microsoft Office, CRM (Salesforce), and Account Management tools • Fluent in English (written and spoken)

🏖️ Benefícios

• Insights into the daily operations of a fast-growing tech scale-up • Opportunity to quickly take over responsibility and make a direct and long-lasting impact • Motivated and highly international team