Customer Success Specialist

Vaga não está no LinkedIn

🕒 Julho 9

🌐 Colômbia, México, +1 outros países – Remoto

🇨🇴 Colômbia – Remoto 🇲🇽 México – Remoto 🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Marathon Talent

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Marathon Talent é uma empresa de recrutamento e estratégia de talentos que ajuda empresas a contratar rapidamente profissionais bilíngues da América Latina. Eles oferecem recrutamento de ponta a ponta, estratégia fracionada de pessoas e talentos, pesquisa de mercado e estudos salariais, além de serviços de consultoria/mentoria—impulsionados por uma rede de mais de 10. 000 profissionais e preços flexíveis (taxa de sucesso, taxa fixa ou retenção mensal). A Marathon se integra às equipes dos clientes para resolver desafios de contratação, compensação, cultura e design organizacional para startups e empresas em crescimento, com foco na construção de equipes bilíngues da LATAM e na melhoria do crescimento por meio de melhores fundamentos de talento.

Descrição

• Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live • Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers • Build and maintain organized onboarding materials, project trackers, and client-facing documentation • Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience • Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level • Tactically take care of the technical onboarding steps when appropriate • Contribute to the continuous improvement of onboarding processes, playbooks, and templates • Maintain accurate records of client interactions, milestones, and follow-ups in internal systems

🎯 Requisitos

• 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment • 3+ years of previous experience in running or building an email program • Exceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetings • Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball • Strong work ethic; comfortable working in a nimble, fast paced environment. • Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day tools • Ability to simplify complex concepts for non-technical audiences • A proactive, ownership-oriented mindset — you follow up without being asked and close loops naturally • Experience working cross-functionally with Sales, Product, or Support teams • Able to quickly ramp on new technologies & platforms

🏖️ Benefícios

• Remote work