Inside Sales Representative – Trial Assist

🕒 Julho 14

⛷️ Utah – Remoto

⛷️ Utah – Remote

💵 $40.000 / ano

⏰ Tempo Integral

🟢 Júnior

⬇️ Vendas Internas

🚫👨‍🎓 Sem graduação necessária

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MarketStar

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1988

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Estamos celebrando 35 anos de crescimento para negócios ao redor do mundo! Organizações, incluindo empresas multinacionais bem como empresas de médio porte, escolheram a MarketStar para ajudá-las a acelerar vendas e alcançar seus objetivos de receita por meio de vendas diretas terceirizadas, canal de parceiros e soluções de sucesso do cliente. Na MarketStar, criamos crescimento para nossos clientes, nossas pessoas e nossas comunidades.

Descrição

• Proactively engage Dropbox trial users through phone, email, and digital channels to provide a personalized, high-touch customer experience throughout the trial lifecycle. • Drive trial-to-paid conversion by understanding customer goals, identifying use cases, addressing objections, and guiding customers toward the best Dropbox solution for their business. • Build relationships with trial customers by providing consultative support, answering product questions, and removing barriers to adoption. • Partner closely with Sales to identify high-potential trial accounts, coordinate engagement strategies, and accelerate purchase decisions. • Monitor trial engagement signals and prioritize outreach based on customer activity and likelihood to convert. • Share customer insights and feedback with cross-functional teams to improve the trial experience and increase overall conversion rates. • Consistently achieve trial conversion, customer engagement, and productivity goals while delivering an exceptional customer experience. • Constantly strive to improve, proactively seeking coaching and guidance from peers and managers. • Execute sales campaigns using various tactics including calling and emailing existing client customers. • Leverage CRM and sales engagement tools (Salesforce, Outreach) to document customer interactions, maintain accurate pipeline data, and ensure timely follow-up. • Adhere to daily, weekly, and monthly KPIs, maintaining high energy and flexibility in a fast-paced, constantly evolving team environment. • Expertly serve as a product and service advocate for the client, building interest and awareness of the value proposition and assessing mutual fit. • Learn quickly and maintain current, comprehensive knowledge of client’s products and services. • Utilize tech platforms effectively: Outreach, Salesforce, Power BI, Slack, Calendar, Gmail, and Outlook. • Other duties as assigned.

🎯 Requisitos

• Minimum one year of B2B inside sales experience; some direct sales or trial conversion experience preferred. • Solid understanding of cloud-based technology and tools, with a passion for the customer and customer experience. • Prior experience nurturing leads, profiling customers, or managing a trial lifecycle to identify sales opportunities. • Prior experience responding to customer requests for sales and service ensuring delivery of an exceptional customer experience by responding in a prompt, professional, and friendly manner. • High confidence and ability to quickly build trust within the first call, using strong soft skills to drive impact on the spot. • Strong organization and time management coupled with the ability to multitask, prioritize high-potential leads, and work under pressure. • Excellent verbal and written communication skills with a professional telephone presence. • Intermediate skills navigating tech platforms, including Salesforce.com, Outreach, Gmail, and other sales tech stack tools. • High attention to detail and follow-through. • Ability to take scheduled calls as needed.

🏖️ Benefícios

• Structured learning and career development programs • Mental health program • Generous Paid Time Off policy • Paid medical leave • Child/Dependent care reimbursement • Education reimbursement • 401k match, hardship loan program, access to financial wellness advisor • Comprehensive healthcare coverage including medical, dental, and vision