Diagnostic Success Partner

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🕒 Setembro 30

🏄 California – Remoto

🏄 California – Remote

💵 $74.000 - $84.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Mars

SiteLinkedInTodas as Vagas

10.000+ funcionários

🍽️ Alimentos e Bebidas

🏭 Manufatura

👥 B2C

💰 Debt financing em 2025-04

Food & Beverage • Manufacturing • B2C

A Mars é uma fabricante global, de propriedade familiar, de confeitos, snacks, alimentos e produtos para cuidados com animais de estimação. Por mais de um século, desenvolveu e comercializou marcas de consumo bem conhecidas (chocolates, gomas de mascar, pastilhas, confeitos frutados), opera um grande negócio de nutrição, saúde e serviços veterinários para pets, e fornece produtos alimentares e de nutrição utilizados nas refeições diárias. A empresa enfatiza a sustentabilidade (seu plano Sustainable in a Generation), investimento comunitário e científico (Mars Impact Fund) e está investindo massivamente na capacidade de fabricação e cadeia de suprimentos em diversos mercados. A Mars atende consumidores e animais de estimação em mais de 100 países e conta com dezenas de milhares de associados globalmente.

Descrição

• Grow customer utilization of Antech’s full portfolio, including AIS, Sound, IHD/consumables, and innovative reference lab products • Support current Antech customers and align efforts with an assigned region • Identify hospitals ready to grow with Antech and determine tactics to achieve client growth • Partner with Diagnostic Sales Managers, Diagnostic Sales Associates, and other sales team members on growth initiatives and customer concerns • Determine client focus areas and work with field sales to achieve growth goals • Contact identified customers regularly to provide customer service and support retention • Monitor monthly customer retention lists and territory growth goals to identify growth opportunities and attrition risks • Coordinate with Marketing and Sales to target customer growth and retention • Make in-person or virtual calls to hospitals to discuss opportunities and provide support • Inform customers about Antech innovations, products, programs, and growth marketing tools • Work with Marketing to identify growth marketing tool and resource needs • Use Salesforce.com, RingCentral, Microsoft Teams, and Microsoft Office to service accounts and maintain records • Serve as a subject matter expert on Antech’s product and service portfolio for new-to-organization DSMs and DSAs • Attend business meetings regarding hospital performance and growth opportunities • Build relationships with referral sources and connect DSMs with new business opportunities • Research before site visits to anticipate issues and improve customer experience • Coordinate daily support activities and customer activities at meetings • Collect, process, model, and analyze data to identify opportunities • Route issues to appropriate associates for resolution • Participate in enterprise initiatives and special projects as assigned • Navigate ambiguous situations consistently with Mars’ Five Principles and integrity

🎯 Requisitos

• Bachelor's degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) or on-the-job experience in sales in a related field • Minimum of 1-2 years of experience as veterinary technician, laboratory technician or medical assistant • 2+ years previous sales or customer service experience in a professional service industry (preferably in Animal Healthcare, Human Healthcare, etc.) is required • Knowledge of Diagnostic services is strongly preferred • Ability to maintain professionalism at all times with both internal and external customers • Ability to interact and work positively with a variety of people and departments, in person and over the phone • Ability to communicate effectively and positively with all levels of personnel on the phone • Excellent interpersonal, communication, negotiation, and collaboration skills • Strong analytical skills with extreme attention to detail • Must have the ability to take own initiative and work independently • Flexible and adaptable attitude to cope with fast changing and complex environment • Agile at learning new and existing software with a low time to proficiency • Ability to analyze and interpret large amounts of data, and synthesize them into an actionable plan using assigned CRM • Occasional Travel may be required, up to 20% of the time • Ability to use computer, spreadsheets, database management, email, video conferencing and the Internet • Environment where pets are present

🏖️ Benefícios

• Paid Time Off & Holidays • Medical, Dental, Vision (Multiple Plans Available) • Basic Life (Company Paid) & Supplemental Life • Short and Long Term Disability (Company Paid) • Flexible Spending Accounts/Health Savings Accounts • Paid Parental Leave • 401(k) with company match • Tuition/Continuing Education Reimbursement • Life Assistance Program • Pet Care Discounts

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