Bilingual Customer Service Analyst

🕒 Setembro 3

🇨🇦 Canadá – Remoto

💵 $46.292 - $52.078 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💝 Suporte ao Cliente

👻 Score fantasma 13%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Medavie

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

Healthcare • Healthcare Insurance • Community Health

A Medavie é uma parceira nacional de soluções de saúde dedicada a melhorar o bem-estar de todos os canadenses. Integra a gestão de benefícios, a prestação de serviços de saúde e soluções de saúde avançadas, visando transformar a saúde no Canadá com abordagens inovadoras. A Medavie também foca na saúde comunitária por meio de sua fundação, promovendo iniciativas para serviços de saúde acessíveis e equitativos.

Descrição

• Receive health-related incoming calls, faxes, mail and web-based requests from health care professionals • Obtain all necessary information to process authorization requests • Resolve issues related to authorization requests • Respond to inquiries about health care benefits, program eligibility and other general matters • Provide excellent customer service across all service areas • Liaise with medical consultants and health care professionals to clarify requests • Work within the Medical Authorization Centre, a center of expertise in authorization and reimbursement of health benefits • Process requests accurately and efficiently according to established criteria • Work Monday to Friday on a consistent shift between 12:00 p.m. and 8:30 p.m. Atlantic Time

🎯 Requisitos

• Fluently bilingual in English and French, both written and verbal • Ability to review, analyze and process requests from health care professionals according to established criteria • Clear, concise and friendly communication through email and phone • Ability to organize work and information accurately and efficiently • Strong technical aptitude and ability to multitask across multiple software applications • Ability to correspond with clients, medical consultants, health care professionals and stakeholders through various communication methods • Ability to work quickly and accurately under time pressure • High attention to detail and ability to concentrate while using a computer for prolonged periods • Ability to work independently and as a team member • Post-secondary diploma or degree and/or relevant customer service or office administration experience • Problem-solving and strong critical-thinking skills • Reliability Status Clearance (Enhanced Level B), including fingerprinting, criminal record check and credit check • Must have resided in Canada for at least 5 years • Must hold Canadian permanent resident or citizenship status • Private, secure work-from-home area with locked doors, approved locking file cabinet and controllable environment • Approved home network and compliant router/password security • Private, quiet work area with privacy protections • Secured e-workspace and mandatory headset

🏖️ Benefícios

• Comprehensive health and dental plan that is 100% employer paid effective on your first day • Permanent full-time position with opportunity to grow in a well-established organization • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in your first year • Optional Vacation Purchase Program • Monday to Friday shifts and no weekends • Extensive virtual paid training program • Opportunities for career development and advancement • Personal wellness account • Health resources • Fitness center discounts • Necessary work-from-home equipment • Flexible work options • Supportive leadership • Accommodations or adjustments during recruitment