Director, Global Transparency

Vaga não está no LinkedIn

🕒 Outubro 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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MediSpend

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

📋 Conformidade

Healthcare • Consulting • Compliance

A MediSpend é um provedor líder de soluções de conformidade personalizadas para empresas de ciências da vida. Com foco em aumentar a transparência e minimizar riscos, a MediSpend oferece um conjunto abrangente de soluções de ponta a ponta que simplificam os processos de conformidade em toda a organização. Suas ofertas incluem engajamento de HCP, gestão de KOL, gestão de dados, relatórios de transparência e due diligence de terceiros, entre outros. Ao fornecer análises de dados em tempo real e uma visão centralizada dos dados de conformidade, a MediSpend permite que as partes interessadas identifiquem riscos e executem iniciativas estratégicas de forma eficaz. A empresa capacita entidades de ciências da vida a expandirem seus negócios enquanto permanecem em conformidade com diversos requisitos de relatórios globais, como o Sunshine Act e Open Payments nos Estados Unidos.

Descrição

• Provide strategic leadership for MediSpend's Global Transparency software and managed services organization • Ensure execution of customer reporting obligations, regulatory submissions, and operational deliverables across the client portfolio • Build customer stakeholder relationships and identify risks, opportunities, and continuous improvement areas • Lead executive-level engagement for strategic and at-risk customers • Oversee customer transition from Implementation to Customer Success and Managed Services • Maintain expertise in global and state transparency regulations, industry trends, and reporting requirements • Establish operational standards for accurate, timely, and compliant regulatory reporting • Lead initiatives to increase automation, reduce operational risk, and improve scalability • Develop governance processes for regulatory change management, reporting quality, audit readiness, and operational controls • Ensure customer reporting deadlines, service level commitments, and quality metrics are achieved • Serve as business leader and subject matter expert for Global Transparency solutions • Partner with Product Management on enhancements improving customer experience, operational efficiency, and compliance • Collect customer and team feedback to identify product and process improvements • Support customer discussions regarding regulatory interpretation, industry best practices, and reporting strategy • Lead, mentor, and develop Global Transparency Operations, Delivery, and Customer Success teams • Define organizational structure, roles, performance expectations, and accountability • Establish processes for regulatory reporting, escalations, managed services delivery, regulatory change management, and product feedback • Develop KPIs and dashboards measuring quality, productivity, customer satisfaction, service performance, and team effectiveness • Partner with Implementation, Product, Engineering, Customer Success, and Sales on onboarding, platform improvements, adoption, retention, references, and expansion • Represent MediSpend at industry conferences, customer forums, and regulatory working groups • Build executive relationships with pharmaceutical, biotech, and medical device organizations • Lead executive business reviews and strategic customer planning • Identify opportunities to expand customer utilization and improve customer value

🎯 Requisitos

• 10+ years of experience in life sciences transparency, commercial compliance, managed services, or SaaS operations • 5+ years of leadership experience managing customer-facing operational teams • Deep knowledge of U.S. Federal, State, and global transparency reporting requirements • Experience supporting enterprise pharmaceutical, biotechnology, or medical device organizations • Demonstrated success leading large-scale operational teams while improving customer satisfaction, quality, and operational efficiency • Experience working within a cloud-based SaaS environment • Strong understanding of customer success, managed services, and enterprise software delivery • Bachelor's degree required; advanced degree preferred • Executive leadership and customer relationship management • Strategic planning with strong operational execution • Data-driven decision-making utilizing KPIs, reporting, and operational analytics • Cross-functional leadership across Product, Engineering, Customer Success, Sales, and Regulatory teams • Continuous process improvement and operational scalability • Risk management, quality assurance, and regulatory governance • Financial and resource management, including forecasting and capacity planning • Exceptional communication, presentation, and executive stakeholder management • Ability to lead organizational change while fostering a high-performing, customer-focused culture • Reliable high-speed internet access suitable for professional remote work • Safe, ergonomic, and confidential home-office workspace

🏖️ Benefícios

• Merit-based compensation – Competitive base salary plus bonus • Work from anywhere – Roles are open to candidates located anywhere in the US (United States) • Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave • 401k+ Match • Comprehensive health, dental, and vision insurance • Paid Parental Leave • Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development • Limited travel may be required for occasional team meetings, training sessions, or business events • Reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and other applicable laws

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