Director, Field Scientific Support

🕒 Maio 9

🏄 California – Remoto

🏄 California – Remote

💵 $151.400 - $236.600 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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MESO SCALE DIAGNOSTICS, LLC.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1995

🧬 Biotecnologia

🔬 Ciência

Biotechnology • Science

MESO SCALE DIAGNOSTICS, LLC. é uma desenvolvedora e fabricante de kits de imunoensaios multiplex baseados em eletroquimioluminescência, instrumentos de detecção, software e serviços relacionados para pesquisa biomédica e de ciências da vida. A empresa oferece plataformas de ensaios altamente sensíveis (por exemplo, V-PLEX, S-PLEX, U-PLEX), instrumentos (MESO SECTOR, série QuickPlex), reagentes, desenvolvimento de ensaios personalizados, serviços de biomarcadores/CRO e suporte técnico em diversas aplicações, como imunologia, oncologia, neurodegeneração, toxicologia e lesão de órgãos. Os produtos da MSD são comercializados apenas para uso em pesquisa e atendem clientes acadêmicos, farmacêuticos e biotecnológicos.

Descrição

• Lead, coach, and develop a team of regional FAS managers and Field Application Scientists across North America and selected distribution networks • Serve as hiring manager for FAS roles, driving recruitment, onboarding, and retention of top talent • Establish clear performance expectations, KPIs, and career development plans for team members • Foster a culture of accountability, collaboration, and continuous improvement • Define and implement FAS strategy aligned with commercial goals, ensuring measurable impact on revenue growth and customer satisfaction • Set clear, achievable objectives that balance technical excellence with business outcomes • Partner closely with Sales, Marketing, Product Management, Field Service, Technical Support, and Customer Support teams to ensure alignment • Ensure that the FAS team effectively captures and relays voice-of-customer to internal stakeholders • Act as the senior escalation point for complex scientific and technical challenges • Maintain deep expertise in MSD products, software, and applications to guide the team and support customer engagements • Participate in key customer meetings and troubleshooting sessions as needed • Define and track KPIs related to FAS effectiveness • Use data-driven insights to optimize team performance and resource allocation

🎯 Requisitos

• PhD in biochemistry, biotechnology, molecular biology, or other related discipline • Master's degree may be substituted with additional relevant experience • Minimum of 3 years of leadership experience managing teams • Minimum 8 years of experience in a field application, technical support position, or related focused role • Minimum of 3 years of hands-on experience working in a biochemistry, molecular biology lab, clinical lab, or discovery lab in a research or clinical setting • Experience training and developing teams with a customer-centric focus.

🏖️ Benefícios

• medical, dental, and vision coverage • prescription benefits • 401(k) plan with company matching • flexible spending accounts • company-paid short- and long-term disability insurance • group life and accidental death and dismemberment insurance • paid vacation • paid sick leave • paid holidays • paid parental leave • employee assistance program • fitness club membership contribution • pet insurance • identity theft protection • home and auto insurance discounts • optional supplemental life insurance