Senior Deal Desk Manager

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Mitek Systems

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1986

🤖 Inteligência Artificial

📋 Conformidade

🔐 Segurança

Artificial Intelligence • Compliance • Security

A Mitek Systems é um fornecedor líder de soluções de verificação de identidade e autenticação biométrica, atendendo a uma ampla gama de indústrias. A empresa se especializa em tecnologias como captura móvel, autenticação biométrica e detecção de fraudes, oferecendo soluções impulsionadas por IA para aprimorar os processos de conformidade, segurança e integração de clientes. A Mitek Systems é renomada por sua tecnologia pioneira de Depósito Móvel e sua autenticação biométrica em 4 dimensões, que inclui detecção de vivacidade facial e de voz. A empresa se concentra em proteger contra fraudes financeiras e garantir a conformidade com os padrões regulatórios, ajudando negócios a construir confiança com os clientes por meio de experiências de usuário seguras e contínuas.

Descrição

• Own the Deal Desk operating model from request intake through commercial review, approval, contracting and handoff, with clear service levels, decision rights and escalation paths • Act as a strategic partner to Sales on complex and non-standard deals • Lead cross-functional deal reviews with Sales, Finance, Legal, Revenue Accounting, Product and Customer Success • Evaluate pricing, discounts, contract duration, payment structure, product configuration, commercial terms and implementation requirements • Provide timely guidance to sellers on options, trade-offs, approvals and path to close • Own the quality and completeness of deal submissions, approval records, decision rationale and downstream handoffs • Build data models connecting discounting, deal structure, product mix, payment terms, attainment, pipeline coverage, win rate, deal size and sales cycle to revenue, margin and cash outcomes • Assess economic impact of proposed deals and exceptions • Analyse discount requests, approval outcomes, exception rates, cycle times and loss reasons • Develop scenario and sensitivity models for pricing, approval-policy and deal-structure changes • Create trusted Deal Desk reporting with metric definitions, source-of-truth logic and data-quality controls • Design and maintain approval matrices and commercial guardrails • Maintain a commercial playbook for standard and non-standard requests • Partner with Legal and Revenue Accounting on pre-approved language and review routing • Monitor policy effectiveness and recommend changes • Maintain controls, documentation and audit trails • Govern product catalogues, pricebooks, pricing rules, discount schedules, approval workflows, quote templates and order-form processes • Administer and optimise DealHub or equivalent CPQ platform • Maintain Salesforce opportunity, product, pricebook, quote and contract data-model knowledge • Translate commercial requirements into system configuration, integrations and controls across Salesforce, CPQ, contracting and finance tools • Own requirements gathering, testing, release readiness, documentation, enablement, adoption monitoring and post-launch measurement • Automate Deal Desk and commission activities, including validation, triage, approval routing, exception detection, document generation and reporting • Apply AI with testing, human oversight, security and measurable business outcomes • Establish operating metrics for approval turnaround, exception rate, discount leakage, deal-cycle impact, payment accuracy, dispute volume and stakeholder experience • Lead cross-functional improvement initiatives from diagnosis through implementation

🎯 Requisitos

• 4+ years of experience in Deal Desk, Commercial Operations, Revenue Operations, Sales Operations or an equivalent commercial role in a B2B technology or SaaS environment • AI fluency – the desired candidate uses AI natively in their day-to-day to optimize how the work • Substantial hands-on experience reviewing and structuring complex or non-standard deals, including pricing, discounts, products, contract duration, payment structures and commercial terms • Strong commercial and economic judgement, with an understanding of recurring-revenue mechanics, unit economics, profitability, cash flow, customer lifetime value and commercial precedent • Advanced analytical and financial-modelling capability, with the ability to connect deal activity and seller behaviour to revenue, margin, cost and operating outcomes • Working knowledge of product catalogues, pricebooks, CPQ software, approval matrices, quoting, contracting and order-form processes • Strong Salesforce proficiency, particularly across opportunities, products, pricebooks, quotes, contracts, reporting, automation and data-quality governance • Experience administering or optimising a CPQ or Deal Desk platform such as DealHub, Salesforce CPQ or an equivalent solution • Experience working across Sales, Finance, Legal and Revenue Accounting to reach clear, defensible commercial decisions under time pressure • Strong stakeholder management, structured problem solving, process design, testing, documentation and change-management skills

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