Director, Education and Certification

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🕒 Setembro 25

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $105.000 - $115.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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MRC | Merchant Risk Council

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2000

🤝 Sem Fins Lucrativos

💳 Fintech

📚 Educação

Non-profit • Fintech • Education

MRC | Merchant Risk Council é a principal associação global sem fins lucrativos dedicada a salvaguardar a integridade do e-commerce por meio de profundo conhecimento em processamento de pagamentos, prevenção de fraudes e gestão de riscos. A MRC oferece serviços de associação, eventos da indústria, certificação (CPFPP), eLearning, defesa de interesses e pesquisa para profissionais de pagamentos e fraudes, comerciantes e provedores de soluções em todo o mundo, criando fóruns para colaboração, desenvolvimento profissional e envolvimento em políticas.

Descrição

• Lead MRC’s global education portfolio, including professional development programs, digital learning, certification, and supporting learning systems and partnerships • Set the education strategy and translate organizational priorities into an annual education plan • Lead strategic initiatives and direct education team performance • Oversee courses, webinars, workshops, learning paths, certification, and other professional-development offerings • Evaluate portfolio opportunities, prioritize investments, and adjust the roadmap based on member needs, industry developments, and performance data • Represent education in executive planning and provide the CEO with recommendations on performance, priorities, risks, and growth opportunities • Oversee program design, delivery, maintenance, continuous improvement, instructional quality, subject matter expert engagement, assessment integrity, accessibility, learner experience, and evaluation • Ensure certification offerings remain current, credible, and aligned with accreditation requirements, industry standards, and regional needs • Oversee the learning management system and related education technology, including data integrity, reporting, integrations, and learner support • Own the education budget and forecasts; monitor revenue, expenses, participation, satisfaction, adoption, and portfolio performance • Set KPIs and use results to improve program quality, portfolio mix, operational efficiency, and financial sustainability • Identify revenue opportunities, including partnerships, sponsorships, and products • Allocate team capacity and external resources while overseeing projects, budgets, and vendors • Manage the Senior Program Manager, Certification and Instructional Designer; set expectations, coach performance, and support professional growth • Build an accountable, collaborative, high-performing education team • Create role clarity, development plans, succession coverage, and effective ways of working • Partner with Membership, Events, Marketing, Technology, Finance, and other teams • Build relationships with subject matter experts, industry partners, sponsors, and external stakeholders • Lead cross-functional work affecting education strategy or delivery and resolve tradeoffs

🎯 Requisitos

• Bachelor’s degree in a related field or equivalent relevant experience • 10 or more years of progressive experience in education, learning and development, certification, program management, or a related field • Experience with complex portfolios or major programs • Demonstrated people-management experience, including coaching, performance management, and development of direct reports • Experience setting strategy and managing budgets • Experience using program and financial data to guide decisions and improve performance • Experience with online learning platforms, learning management systems, instructional design practices, and education technology • Experience leading certification programs, accreditation or credentialing processes, association education, or professional learning is strongly preferred • Strong judgment, communication, and relationship-building skills • Ability to work effectively with executive leaders, internal teams, members, and external partners • Knowledge of payments, e-commerce, fraud prevention, financial services, or a related industry is preferred • Ability to travel domestically and internationally up to 10% as needed • International safety protocols must be followed • Employees traveling for business must be fully vaccinated to the level required for entry into the relevant state or country • MRC participates in E-Verify

🏖️ Benefícios

• Annual performance bonus eligibility • Competitive benefits package • International safety protocols for business travel • Business travel vaccination coverage/requirement to the level required for destination entry