Customer Service Representative – Seasonal

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🕒 Julho 24

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MULTI SEAL Tire Sealants

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1981

🏭 Manufatura

💼 Consultoria

📦 Logística

Manufacturing • Consulting • Logistics

MULTI SEAL é uma empresa especializada em produtos de selante para pneus, projetados para aplicações industriais e recreativas. Seus produtos oferecem soluções para evitar a perda de ar nos pneus, aumentando a segurança e o desempenho de veículos usados em ambientes exigentes. A empresa foca em selantes para pneus de veículos não de passageiros, oferecendo uma gama de opções adaptadas para usos industriais e estilos de vida.

Descrição

• Serve as the primary voice of the company, managing a high volume of inbound calls. This is a phone-heavy role, requiring up to 8 hours of active phone time per day. • Provide friendly, professional, and solution-oriented guidance on products, pricing, and website navigation. • Manage the full order lifecycle, including creating orders, tracking shipments, and processing returns or warranties. • Drive timely resolution for all assigned cases within our ticketing system. • Hold yourself accountable to meeting and exceeding key performance indicators (KPIs) while providing an excellent customer experience. • Maintain a high level of reliability and dependability in a fully remote environment. • Adapt quickly to new processes, tools, and shifting priorities as our small team scales. • Actively participate in continuous improvement by suggesting updates to FAQs and workflows to reduce customer effort. • Demonstrate a "creative learner" mindset by staying current on rapid product updates and company guidelines. • Take on new tasks and responsibilities as the company scales and customer needs evolve.

🎯 Requisitos

• Must be based in the Philippines. • Minimum of 3 years of experience in a high-volume, fast-paced customer service or call center environment handling inbound calls. • English proficiency - strong spoken and written communication skills are required. • High School Diploma or equivalent. • High speed Wi-Fi connection of at least 100 MBPS, hard wired in with ethernet cord & backup internet source. • Familiarity with Google Workspace (Docs, Sheets, Gmail) and/or Microsoft Office. • Experience in the tire or automotive industry is a plus (but not required - training provided). • Positive, proactive, and collaborative team player who values kindness and inclusivity. • Available during business hours, will be scheduled for 5 days per week from Monday-Saturday between the hours of 5am-5pm Pacific Standard Time.

🏖️ Benefícios

• Compensation: Range beginning at ₱37,000 Monthly • Flexible Work Environment: Fully remote with a set schedule aligned to U.S. business hours.