Technical Support Engineer

🕒 Outubro 6

🇵🇱 Polônia – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

👻 Score fantasma 30%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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MWDN

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A MWDN é uma empresa completa de serviços de TI especializada em desenvolvimento de software, web design, desenvolvimento mobile (iOS e Android) e desenvolvimento para desktop. Com mais de 200 software engineers contratados internamente, a MWDN oferece serviços como staff augmentation, dedicated teams e recrutamento global de profissionais de TI. Com atuação global e delivery centers na Europa Central e Oriental, a MWDN conecta empresas dos Estados Unidos, da Europa e de Israel aos melhores talentos de tecnologia, sempre com foco em soluções econômicas e serviços personalizados de acordo com as necessidades de cada cliente.

Descrição

• Own incoming technical issues end to end, from first report through resolution • Resolve customer issues directly or debug them using internal tools • Filter issues before R&D by identifying user errors, product knowledge gaps, and real bugs • Coach users through product gaps to reduce repeat questions • Confirm bugs and report them to R&D with reproduction steps and context • Own technical onboarding for each new pilot from kickoff to go-live • Configure SSO and identity-provider access with customer enterprise IT teams • Ensure pilot users belong to groups authorized to access the platform • Manage Mac and Windows desktop app rollout, including installation, OS permissions, MDM, and VPN compatibility • Own CRM connection and onboarding with customer CRM administrators • Lead onboarding meetings and train customer IT teams on the platform • Troubleshoot onboarding blockers and escalate to the CTO when needed • Follow up with customer stakeholders and meet committed onboarding deadlines

🎯 Requisitos

• Native or near-native English • Comfortable leading calls with US customers, from end users to enterprise IT • Hands-on experience with SSO and identity providers such as Okta or Microsoft Entra ID • Experience with MDM, VPNs, and user and group management • Strong Mac and Windows troubleshooting skills, including desktop app installations and OS-level permissions • Experience with CRM administration or integrations, such as Salesforce or HubSpot, especially user permissions • Structured debugging approach that distinguishes user error from real bugs and supports conclusions with evidence • Ability to own deadlines and follow-ups across multiple customers • Experience in a technical support, support engineering, IT, or implementation role, ideally at a B2B SaaS company selling to enterprises • Experience with Google Workspace or Microsoft 365 administration, especially calendar app approvals (nice to have) • Familiarity with enterprise security and IT review processes (nice to have) • Basic scripting or log analysis skills for debugging (nice to have) • Startup experience (nice to have)

🏖️ Benefícios

• Security through client vetting to minimize risks and ensure reliability and timely payments • Career support and help finding new project opportunities • Legal assistance with contractor or sole proprietorship status, taxes, and related processes • English courses • Professional growth opportunities • Team-building events • Flexible working hours • 29 days of PTO (18 working days per year plus all national holidays) • 10 paid recovery days • Full financial and legal support for independent contractors • Free English classes with native speakers or Ukrainian teachers • Dedicated HR support

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