L2 Support Engineer

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🕒 Julho 26

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My IT Crew

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

🔒 Cibersegurança

🤝 B2B

🏥 Saúde

Cybersecurity • B2B • Healthcare

A My IT Crew é uma provedora de serviços gerenciados de TI completa que oferece suporte estratégico e personalizado de TI e soluções de cibersegurança para pequenas e médias empresas. Eles projetam, implementam e mantêm sistemas de TI completos, incluindo monitoramento 24/7, suporte remoto via helpdesk, avaliações de risco e planos de segurança e escalabilidade sob medida, garantindo que a tecnologia dos clientes permaneça segura e operacional. A My IT Crew enfatiza a resolução rápida no primeiro contato, vigilância proativa do sistema e conformidade específica do setor (incluindo serviços para organizações de saúde).

Descrição

• Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems. • Own client communication, building rapport, managing expectations, and ensuring every interaction ends with a positive outcome. • Manage your ticket queue with precision, prioritizing effectively and handling warm transfer escalations with a calm, confident approach. • Contribute to a knowledge base that actually works, creating and refining documentation that empowers the entire team to succeed. • Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end. • Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward. • Lead by example, upholding our commitment to accountability, proactive service, and stellar customer support.

🎯 Requisitos

• Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies. • Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP. • Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi. • A passion for excellent customer service and a proven ability to build trust and defuse tough situations. • A track record of creating heavy internal documentation that helps your teammates grow and learn. • Experience with Remote Access Solutions like Remote Desktop and RemoteApps. • An eagerness to learn and a collaborative spirit—you enjoy helping others move forward.

🏖️ Benefícios

• Access to world-class tools and documentation that's actually useful • Real opportunities for growth through team-led training and exposure to cutting-edge technology • A company that rewards initiative, values growth, and supports your professional journey • A team that listens, learns, and collaborates to win together