Client Experience Manager

🕒 Setembro 17

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $75.000 - $95.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 2%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Net at Work

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🏭 Manufatura

📦 Logística

Consulting • Manufacturing • Logistics

A Net at Work é uma fornecedora de soluções de tecnologia que ajuda pequenas e médias empresas a aprimorarem suas operações através do uso transformador da tecnologia. Eles oferecem uma ampla gama de serviços, incluindo implementação de ERP, soluções de CRM, serviços gerenciados de TI, hospedagem em nuvem e serviços de consultoria estratégica. A Net at Work foca em desbloquear o poder da tecnologia de próxima geração para melhorar a eficiência dos negócios, a experiência dos funcionários e o engajamento dos clientes. Alinhando a tecnologia com as necessidades dos negócios, eles auxiliam empresas em diversos setores, incluindo Química, Construção, Saúde e mais, a otimizar seu desempenho e liberar seu potencial.

Descrição

• Own and proactively manage a defined book of Managed Services clients • Serve as the primary relationship owner and trusted advisor for assigned clients • Align client business objectives with managed service delivery outcomes • Build relationships with IT leaders, operational stakeholders, and executive contacts • Lead Quarterly Business Reviews, service reviews, operational check-ins, and strategic planning discussions • Partner with Service Delivery Managers, Support leadership, and internal operational teams • Develop and maintain account and service strategy plans • Identify and mitigate client risks, service concerns, and relationship challenges • Monitor client health indicators, service engagement trends, support activity, and feedback • Coordinate cross-functional responses during service escalations • Advocate internally for improved service experiences and operational excellence • Identify opportunities to expand service adoption and support cross-sell and upsell efforts • Support renewal readiness by documenting client value and addressing retention risks • Maintain accurate CRM records, including health indicators, engagement activities, risks, escalations, and account plans • Track retention, engagement, and client satisfaction KPIs • Monitor operational trends and recurring issues to improve client outcomes • Contribute client insights to continuous improvement initiatives • Leverage AI tools and technology platforms to improve efficiency and operational effectiveness

🎯 Requisitos

• 3–5+ years in a client-facing role such as Client Success, Account Management, Technical Account Management, Managed Services Relationship Management, or Consulting • Experience supporting clients within a Managed Services Provider (MSP) or recurring technology services environment strongly preferred • Proven track record managing a book of business with measurable retention, client satisfaction, and revenue preservation outcomes • Experience leading client business reviews, service reviews, and escalation coordination efforts • Ability to build credibility and trust with technical stakeholders, operational leaders, and executive contacts • Experience in B2B technology services, IT services, ERP, cloud, cybersecurity, or technology consulting environments strongly preferred • Customer approval may be required for access to customer information, systems, and/or premises

🏖️ Benefícios

• Bonus eligibility • Medical, dental, and vision insurance • Accident, critical illness, and hospital indemnity insurance • Employee Assistance Program (EAP) • Life and AD&D insurance • Short- and long-term disability insurance • Flexible Spending Accounts • Transportation and parking accounts • Health Savings Account with company contribution • 401(k) with matching contribution • Legal benefits • Identity theft protection • Pet insurance • Wellness program offerings • Paid time off accrued per pay period, starting at 15 days annually • 8 paid holidays per year, including 1 floating holiday

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo