ServiceNow Implementation Specialist

🕒 Setembro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🛠️ Especialista em Implementação

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NetImpact Strategies Inc.

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2009

💼 Consultoria

🏥 Saúde

🎖️ Defesa

Consulting • Healthcare • Defense

A NetImpact Strategies Inc. é uma provedora líder de serviços de transformação digital, especializada em cibersegurança, desenvolvimento de software e consultoria estratégica. A empresa foca em ajudar organizações a modernizarem suas infraestruturas de TI e a melhorarem a eficiência operacional por meio de soluções e metodologias inovadoras. Com uma abordagem centrada em missões, a NetImpact promove mudanças aproveitando tecnologias avançadas e melhores práticas para aprimorar as capacidades dos clientes e o sucesso nas missões.

Descrição

• Configure and implement approved ServiceNow capabilities from validated requirements and CTA-approved designs • Configure forms, tables, Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer flows/subflows/actions, catalog items, notifications, and approved portal/workspace components • Implement capabilities across ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, and other approved products • Build and configure integrations using REST/SOAP APIs, IntegrationHub spokes/actions, MID Servers, service accounts, and approved authentication/certificate patterns • Coordinate end-to-end testing and operational handoff • Support CMDB/configuration-data implementation and data-quality validation • Prepare and execute controlled promotions to TEST and PROD using approved update-set/application-repository and CI/CD practices • Maintain deployment plans, rollback steps, release notes, and configuration evidence • Execute unit/functional checks and partner with the Tester on ATF, integration, regression, performance, and UAT validation • Provide late-window deployment and implementation support, troubleshooting, post-production validation, and operations handoff • Support technical-debt reduction and restoration of customized capabilities toward out-of-the-box behavior • Create implementation guides, configuration documentation, demonstrations, knowledge articles, and transition materials • Support user training and knowledge transfer as needed

🎯 Requisitos

• Three or more years of hands-on ServiceNow implementation/configuration experience in enterprise environments • Demonstrated expertise in at least two ServiceNow capability areas such as ITSM, ITOM/Discovery, CMDB/CSDM, IntegrationHub, SPM, Performance Analytics, App Engine, or SecOps • Hands-on ability with Business Rules, Client Scripts, UI Policies, ACLs, Script Includes, Flow Designer, catalog/workflow configuration, REST/SOAP APIs, and ServiceNow data/configuration concepts • Experience with controlled release promotion, update sets/application repositories, CI/CD, automated testing, and release documentation • ServiceNow CSA plus one or more relevant CIS credentials strongly preferred or required where mandated by the applicable labor category • Strong communication and requirements-translation skills, with ability to work with architects, developers, analysts, operations staff, and customer stakeholders • Ability to support the assigned late implementation window and planned after-hours/on-call events • U.S. citizenship • Ability to satisfy High Risk IT background-investigation and sensitive-information requirements • Federal consulting or financial-regulatory experience preferred • App Engine Studio, UI Builder/Workspace, IntegrationHub, CMDB Health, or ATF experience preferred • Experience implementing ServiceNow capabilities in a shared multi-vendor platform with formal architecture/security governance preferred

🏖️ Benefícios

• Comprehensive medical, dental, & vision insurance starting the first of the month after joining • 401(k) Plan with immediately vested employer contributions; no matching required • Generous Paid Time Off (PTO) • One additional day of paid wellness leave per calendar year • Ten federal holidays observed • Pet Insurance • Tuition reimbursement • Internal training programs • Company-sponsored industry certifications • Team building activities • Community volunteering • Quarterly HQ days • Wellness events • Happy hours • Family fun events