Contract Operations Manager

🔥 22 horas atrás

🇦🇷 Argentina – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 10%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Netrix Global

501 - 1000 funcionários

Fundada em 1990

💼 Consultoria

📣 Marketing

Consulting • Marketing • IT Service Management

A Netrix Global é uma consultoria de TI e fornecedora de serviços gerenciados, dedicada a resolver desafios de negócios por meio da tecnologia. Com uma equipe de mais de 600 engenheiros técnicos, arquitetos de soluções e profissionais de TI, a Netrix Global é especializada em estratégia de TI, desenvolvimento de aplicativos, infraestrutura em nuvem, dados e IA, soluções de trabalho moderno e serviços abrangentes de cibersegurança. A empresa atua como uma extensão das equipes dos clientes, oferecendo serviços que incluem design de estratégia de TI, implementação e gestão contínua. Conhecida por suas capacidades de consultoria em nível empresarial combinadas com a agilidade de um provedor local, a Netrix Global entrega soluções de TI personalizadas para modernizar e proteger operações de negócios, aumentando a produtividade e a inovação em várias indústrias.

Descrição

• Lead the end-to-end customer contracting process and oversee daily Contract Operations function • Own the lifecycle of SOWs, Change Orders, MSAs, service agreements, amendments, renewals, and related commercial documents • Oversee contract intake, review, approvals, redline coordination, execution, retention, and archival • Ensure contractual documentation is complete, approved, and consistent with contracting standards • Coordinate handoff of executed contracts to downstream business teams • Review Statements of Work and commercial documentation for completeness, consistency, operational readiness, and compliance • Evaluate and improve contracting workflows with Legal, Sales, Service Delivery, and other stakeholders • Identify bottlenecks and implement scalable solutions to improve efficiency, visibility, and cycle times • Drive automation initiatives to reduce manual effort and improve stakeholder experience • Establish service-level expectations and operational controls • Serve as liaison between business stakeholders and Legal • Coordinate contract reviews, issue identification, risk escalation, and resolution • Review and coordinate negotiation of customer MSAs, SOWs, amendments, and other commercial agreements • Support approval matrices, playbooks, templates, and contracting standards • Provide contract process guidance and issue resolution • Collaborate with Sales, Finance, Service Delivery, Security, and Customer Success • Serve as business owner for CLM processes and related systems • Manage and optimize contract workflows within CLM and Salesforce • Maintain contract repositories, reporting, documentation standards, and data integrity • Develop reporting to identify bottlenecks and process inefficiencies • Lead and develop the Contract Operations team • Establish team priorities, workload management practices, and performance expectations • Promote accountability, continuous improvement, and customer service • Improve turnaround times, visibility, accountability, workflow automation, CLM adoption, and scalability

🎯 Requisitos

• Bachelor's degree or equivalent experience • 5+ years of experience in Contract Operations, Contract Management, Contract Administration, Legal Operations, or a related field • Experience supporting technology services, managed services, outsourcing, cloud, cybersecurity, professional services, or consulting agreements • Experience supporting customer contracts, SOWs, Change Orders, and commercial agreements • Strong experience with Salesforce and contract-related business processes • Experience working with or administering a Contract Lifecycle Management (CLM) platform • Strong project management, stakeholder management, and process improvement skills • Excellent organizational, communication, and problem-solving abilities • Preferred: Experience with DocuSign CLM or similar CLM platforms • Preferred: Experience within a technology services, managed services, consulting, or SaaS organization • Preferred: Experience implementing workflow automation and process optimization initiatives • Preferred: Familiarity with AI-enabled workflow and contracting solutions • Ability to work 9 a.m. to 6 p.m., Monday to Friday • English in company

🏖️ Benefícios

• Swiss Medical: SMG-30 (family members included) • AWS and Azure certifications • Happy club: Pedidos Ya Internet and connectivity • Competitive salary and benefits • English in company • Ability to work remotely • An awesome learning environment for you to develop • Comprehensive group benefits to meet the needs of you and your family • Flexibility • Time off when you need it • Casual work environment • Reasonable accommodations for persons with disabilities

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