Customer Success Manager

🕒 Julho 7

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Neumo

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏛️ Governo

☁️ SaaS

Government • SaaS

A Neumo é uma plataforma líder em automação governamental e software em nuvem que facilita transações e interações entre agências governamentais e as comunidades que elas atendem. A Neumo oferece uma plataforma SaaS unificada e produtos especializados para conformidade de receita e impostos, gestão de pagamentos e receita, quiosques de autoatendimento DMV, soluções para tribunais e justiça, registros de terrenos e documentos vitais, verificação de identidade, assinaturas eletrônicas, relatórios/analíticos e serviços gerenciados de TI. Confiada por mais de 4. 500 agências estaduais e locais em toda a América do Norte, a Neumo processa centenas de milhões de transações e ajuda agências a coletar e gerenciar receitas e serviços públicos.

Descrição

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets. • Spearhead renewal negotiations and drive incremental revenue. • Connect with customers regularly both virtually and in-person to become a trusted advisor. • Establish strong relationships based on knowledge of customer requirements and commitment to value. • Encourage all accounts to become Neumo references. • Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies. • Establish customer acumen - actively understand each customer’s needs, strategic growth plans. • Possess knowledge of Neumo contract terms and conditions and understand and deploy negotiation methods that are mutually beneficial to Neumo and our customers. • Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings. • Leverage Neumo Solutions – be proficient in and bring all Neumo offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions. • Understand Neumo's competition and effectively position solutions against them. • Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. • Keep pipeline current and moving up the pipeline curve. • Leverage support organizations including Marketing, IAE’s, Partners and channels to funnel pipeline into the assigned territory. • Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Neumo and Partner resources. • Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events. • Maximize the value of all sales support organizations. • Maintain CRM system with accurate customer and pipeline information. • Enthusiastically support all Neumo promotions and events in the territory. • Understand state and local government management and sales and marketing serving the public sector. • Knowledgeable in commercial metrics and forecasting principles.

🎯 Requisitos

• Bachelor’s degree equivalent • Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account • Experience in sales operations and or contract negotiation a plus. • Proven track record in business application software and service sales across industries • Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.

🏖️ Benefícios

• Neumo offers a competitive benefits and compensation package