Senior Customer Success Manager

🕒 Janeiro 23

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Notabene

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

💼 Consultoria

⚖️ Jurídico

📋 Conformidade

Consulting • Legal • Compliance

A Notabene é uma plataforma líder focada em aprimorar a conformidade e a segurança em transações de criptomoedas e pagamentos de moedas estáveis. A empresa opera como uma plataforma de tomada de decisão pré-transação que ajuda instituições financeiras e provedores de serviços de ativos virtuais (VASPs) a identificar e prevenir atividades ilícitas antes que elas ocorram. A Notabene oferece soluções como conformidade completa com a Travel Rule, verificação de carteiras auto-hospedadas e uma rede robusta de VASPs para facilitar transações seguras e sem fronteiras, garantindo a adesão às regulamentações globais.

Descrição

• Owning the post-sales customer journey, including onboarding, adoption, renewal and upsell • Establish, develop and maintain long-term relationships with stakeholders within assigned accounts and proactively identify and report on key customer health metrics • Delivering expertise, education, and guidance to customers as they roll out their Travel Rule Compliance program • Drive customer upsells by identifying, qualifying, and raising upgrade opportunities with the customer. • Contributing to strategic decision making by sharing ideas and feedback on trends including competitor insights, customer needs, sales, product and marketing information and acting as the voice of the customer internally • Maintain accurate customer records and notes in our CRM / CS tools (e.g., HubSpot, ChurnZero) • There may be expectations to participate in On Call duty outside of office hours

🎯 Requisitos

• Prior working experience in Customer Success or Account Management in a the Cryptocurrency / FinTech / RegTech SaaS space or a complex technical market with experience managing your book of business • Experience managing the full customer lifecycle including onboarding, adoption, retention and upsell • Experience managing a range of clients from SMBs to Enterprise • Experience contributing to the creation of Customer success processes and resources • High emotional intelligence and some who is motivated by learning and problem solving • You are confident in creating and managing relationships with stakeholders at all levels and you are able to successfully communicate with a range of individuals. • Thrive on working autonomously with an entrepreneurial mindset. • Embody proactivity and are happy rolling up your sleeves and getting stuck in • Nice to Have: Experience in Crypto, Fintech or Regtech is a big bonus but isn’t required.

🏖️ Benefícios

• Flexible Remote Work: Work from anywhere! • $1000 WFH Stipend: Use within your first year of employment. • MacBook Pro: Procured by you and your manager to find a model that meets your needs. • Unlimited PTO: We trust you to take as much holiday as you need. • Country-Specific Benefits: Statutory offerings and contributions, managed via our employer-of-record.