Member Success Manager

🕒 Julho 11

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $80.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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National Safety Council

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1913

💼 Consultoria

📦 Logística

🏥 Saúde

💰 Grant em 2021-11

Consulting • Logistics • Healthcare

O National Safety Council é uma organização sem fins lucrativos líder dedicada a promover a segurança e prevenir lesões e mortes nos Estados Unidos. O conselho oferece uma gama abrangente de programas de treinamento e recursos de segurança, incluindo primeiros socorros, segurança do motorista, segurança no local de trabalho e certificação avançada de segurança. Também oferece consultoria, avaliações de segurança, publicações e white papers focados em vários tópicos de segurança. O NSC está envolvido em campanhas como o Mês da Conscientização sobre Direção Distraída e organiza eventos e conferências para aprimorar o conhecimento e as práticas de segurança em todo o país. Suas ofertas se estendem a programas especializados para empresas, funcionários e famílias, e está comprometido em fomentar uma cultura de segurança por meio de pesquisa, educação e advocacia.

Descrição

• Serve as the primary point of contact for assigned members, building trusted, long-term relationships • Maintain regular, proactive outreach to understand member goals, needs, and challenges • Act as a member advocate internally, ensuring feedback and insights are shared and addressed. • Develop and execute tailored engagement plans to increase member participation and satisfaction • Facilitate meaningful touchpoints, including meetings, check-ins, and participation in programs and events • Identify opportunities to strengthen member connection and maximize value • Support onboarding processes to ensure new members successfully integrate and engage • Monitor member engagement levels, identifying risks and addressing concerns early • Support renewal readiness by reinforcing value and addressing barriers to continued participation • Partner closely with the Networks team to ensure alignment between member needs and programming, communications, and services • Gather and analyze member feedback through annual survey and regular customer connect calls to identify trends, opportunities, and improvement areas • Address member questions and concerns in a timely, solutions-oriented manner

🎯 Requisitos

• Bachelor's degree in business management, project management, or similar and at least 4 years of relevant experience in program/project management with responsibilities spanning multiple projects simultaneously. • In lieu of education, at least 6 years of relevant experience. • Strong relationship-building and interpersonal skills • Excellent communication and listening abilities • Ability to analyze engagement data and translate insights into action • Highly organized, proactive, and member-focused • Experience in member services, account management, or community engagement (non-sales focused) • Experience working with the executive-level contacts is strongly preferred • Experience or exposure to occupational safety and health roles is strongly preferred • Works independently with moderate-to-minimal guidance.

🏖️ Benefícios

• At least 20 PTO days accrued 1st year and 11 paid holidays • Flexible work arrangements • Comprehensive medical, dental, vision, and life insurance plans • Flex spending accounts for medical and dependent care • 403(b) & Roth 403(b) with employer match up to 6% • Reimbursable training • Dress for your day