Call Center Representative

🕒 Junho 5

🗽 New York – Remoto

🗽 New York – Remote

💵 $20 - $23 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

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New York Psychotherapy and Counseling Center (NYPCC)

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1974

⚕️ Seguro de Saúde

🤝 Sem Fins Lucrativos

🧘 Bem-estar

Healthcare Insurance • Non-profit • Wellness

O New York Psychotherapy and Counseling Center (NYPCC) é uma organização sem fins lucrativos dedicada a fornecer atendimento em saúde mental de qualidade e acessível para populações carentes na cidade de Nova York. O centro opera instalações de saúde mental modernas e acolhedoras, licenciadas pelo Escritório de Saúde Mental do Estado de Nova York e conta com profissionais bilíngues e multiculturais, além de psiquiatras certificados. O NYPCC oferece serviços para clientes de todas as idades, abordando questões como estresse, depressão, ansiedade e trauma, tanto presencialmente quanto por telemedicina. Seu compromisso se estende a extensos programas de alcance comunitário, incluindo workshops educacionais e colaborações com escolas. Além disso, o NYPCC oferece coordenação de cuidados abrangente por meio de seu programa Gateway to Wellness, garantindo que os clientes tenham acesso aos recursos necessários para manter sua saúde geral. Aberto sete dias por semana, o NYPCC enfatiza seu compromisso com serviços de saúde mental inclusivos e oportunos.

Descrição

• Answer all inbound calls with professionalism and customer service framework communication. • Following up with all inbound calls by finding a resolution, documenting/relaying messages, and/or handling soft transfers as needed • Assist with appointment scheduling related calls, follow up on missed appointments and confirmation calls (outbound calls) • Triage all calls & callers to determine if it is a request/inquiry, complaint or grievance, to escalate, resolve and conduct service recovery. • Identify and escalate emergency distress and/or client safety concerns calls to Senior Clerical for guidance or further escalation to management and/or clinical supervisors. • Document and complete Call Center Form for data call log. • Fulfill surveys/reports issued by Call Center Supervisor as needed. • Complete Call Center task assignments provided by management team • Maintain consistency with achieving daily/weekly phone operations and performance metrics and goals. • Maintain confidentiality and always comply to HIPAA regulations. • Assist with intake calls for case management as needed for coverage and staff call outs. • Provide support to the clinical team and chart maintenance as needed. • Perform other duties and tasks as assigned by Senior Clerical Team • Perform other related duties and tasks as assigned by the Call Center Supervisor.

🎯 Requisitos

• Must be fully Bilingual in English and Spanish • Must have 1 to 2 years of Call Center Representative experience in a fast paced office, preferably in medical or community mental health office, is required. • High School Diploma or equivalent is required • Must be proficient in MS Office (Outlook, Word, and Excel) • Must have the ability to learn new software • Possesses the personality and demeanor to work with difficult clients • Must be detail-oriented and have the ability to multi-task • Must be a team player • Thrives under pressure in an outpatient client environment • 1 form of picture ID (non-expired) Unexpired passport: OR Driver’s License AND Social Security Card; OR State ID Card AND Social Security Card

🏖️ Benefícios

• Medical, Dental, and Vision Insurance is Paid for by NYPCC • 100% Paid Time Off and Company Paid Holidays • Annual Rate Increases • 403B Retirement Plan with Match! • Continuing Education Opportunities Available • Professional Development through NYPCC Academy • Amazing Workplace Culture