Strategic Account Manager

🕒 2 dias atrás

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OnTrac

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1986

📦 Logística

🚗 Transporte

🛍️ Comércio Eletrônico

Logistics • Transport • eCommerce

A OnTrac é uma empresa regional de entrega de pacotes e logística que opera uma rede alternativa de transporte focada em e-commerce e entregas residenciais nos Estados Unidos. A empresa oferece serviços terrestres de 7 dias por semana (OnTrac Ground, Ground Essentials), um serviço expresso de 2–3 dias de costa a costa OnTrac Express em breve, e soluções logísticas personalizadas para entregas B2B e críticas (incluindo saúde/farmácia e reparo de aeronaves em solo). A OnTrac também administra programas de parceria (FasTrac), apoia motoristas independentes e fornecedores regionais de serviços, e enfatiza opções de entrega terrestre mais rápidas e de menor custo para varejistas e marcas DTC, juntamente com iniciativas de impacto comunitário.

Descrição

• Support OnTrac’s largest existing customers by building strong relationships and ensuring exceptional service delivery • Drive volume growth by selling OnTrac’s solutions to existing strategic customers and securing long-term commitments • Manage day-to-day account operations and resolve customer needs promptly • Collaborate with the Director of Customer Success on reporting, administrative tasks, and territory strategy • Prepare and deliver business reviews and presentations highlighting performance and growth opportunities • Represent OnTrac at industry events, trade shows, and customer meetings • Use internal tools and best practices for account planning, performance tracking, and customer engagement

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 6–10 years of experience in account management, sales, or customer success • Mandarin speaking, written and verbal • Strong organizational, communication, and relationship-building skills • Ability to travel up to 30–40% • Customer-focused approach and commitment to exceptional service • Ability to communicate clearly across cultures and teams • Proactive, organized, and able to manage multiple priorities with minimal oversight • Strategic mindset and strong business acumen • Ability to use data and internal tools for account planning and performance tracking

🏖️ Benefícios

• Competitive individual and group benefits • Medical, Dental, and Vision insurance • Paid Time Off including Holiday pay • 401(k) with company match • Safe and clean work environment