Property Manager – Short Term Rental, Leadership Experience

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🕒 Novembro 3

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 14%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 8 dias.
• As vagas desta empresa costumam ser preenchidas em 39 dias.
• Sem salário divulgado.

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Optimal Unlimited

SiteTodas as Vagas

- funcionários

🤝 B2B

🏠 Imobiliário

💼 Consultoria

B2B • Real Estate • Consulting

A Optimal Unlimited é uma empresa de suporte back-office que ajuda negócios dos setores imobiliário, de investimentos imobiliários, construção e hotelaria a crescer por meio de sistemas, tecnologia e equipes dedicadas. A empresa oferece serviços de consultoria e terceirização, incluindo virtual assistants, virtual bookkeeping, virtual tax, gestão fora do horário comercial e auditorias de software (uma Software Audit/Trust Compliance Diagnostics gratuita) para identificar necessidades de correção e manutenção contínua. A empresa opera com modelos de delivery que contam com funcionários selecionados e treinados, trabalhando em ambientes de escritório, e mantém entidades empresariais locais nas Filipinas e na Índia. Seu principal foco é melhorar a eficiência operacional, a conformidade e a lucratividade de empresas dos setores imobiliário e de hotelaria.

Descrição

• Oversee daily operations of short-term rental properties, keeping listings, reservations, calendars, pricing, and property information accurate and current • Monitor booking activity, occupancy, guest inquiries, and reservation changes • Coordinate cleaning schedules, inspections, turnovers, and guest check-ins/check-outs • Ensure properties meet client standards and guest expectations • Oversee guest communications throughout the reservation lifecycle • Manage guest concerns, complaints, special requests, escalations, booking issues, access concerns, maintenance requests, and other guest-related matters • Support excellent guest reviews and overall property ratings • Supervise maintenance requests, work orders, and vendor coordination • Coordinate with housekeeping, maintenance, and other service providers • Monitor vendor performance, service completion, and associated costs • Escalate urgent maintenance concerns and ensure properties remain safe, functional, and guest-ready • Serve as the primary point of contact for assigned U.S.-based clients • Provide operational updates, address property-related concerns, manage client expectations, and align service delivery with agreed standards • Communicate property performance, operational concerns, and recommendations for improvement • Support clients in implementing and optimizing STR property management platforms • Provide guidance, coaching, and support to Virtual Property Managers and STR operations team members • Monitor team performance, service quality, productivity, and adherence to client-specific procedures • Assist in onboarding and training team members on STR processes, systems, and communication standards • Promote accountability, collaboration, and continuous improvement • Develop, maintain, and improve STR workflows, standard operating procedures, and operational guidelines • Identify inefficiencies and recommend solutions to improve response times, guest experience, and property operations • Ensure accurate documentation, reporting, and consistent use of property management systems • Identify operational risks and escalate issues requiring client or management intervention

🎯 Requisitos

• 3+ years of experience in U.S. Short-Term Rental (STR) property management or vacation rental operations • Strong working knowledge of STR platforms such as Guesty, Hostaway, Hospitable, OwnerRez, Breezeway, or similar systems • Experience in guest communication, reservation management, housekeeping coordination, property turnovers, and maintenance oversight • 2+ years of leadership or supervisory experience, preferably managing remote teams or STR operations • Strong client-facing communication skills, with the ability to manage expectations and handle escalations professionally • Demonstrated ability to oversee daily operations, prioritize urgent concerns, and manage multiple properties efficiently • Highly organized, detail-oriented, proactive, and capable of working independently with minimal supervision • Experience in coaching, mentoring, and supporting team performance • Strong problem-solving skills and a commitment to exceptional guest experiences and operational excellence

🏖️ Benefícios

• Work from home (WFH) • Remote property management techniques supporting location freedom • Leadership, coaching, and professional development through onboarding and training activities

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