Customer Success Specialist

🕒 Outubro 22

🇨🇦 Canadá – Remoto

💵 $55.000 - $65.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Pagefreezer

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

Pagefreezer é uma plataforma de arquivamento empresarial projetada para garantir conformidade e otimizar fluxos de trabalho de eDiscovery para equipes jurídicas e de conformidade. Ela se concentra na coleta e retenção de dados online, auxiliando diversos setores, incluindo governo, serviços financeiros, saúde e educação, a atender seus requisitos de manutenção de registros de dados. Com soluções para coleta de evidências de websites e mídias sociais, a Pagefreezer permite que as organizações gerenciem suas informações online de forma segura e eficiente, promovendo responsabilidade e transparência em suas operações.

Descrição

• Build and nurture customer relationships to foster trust, engagement, satisfaction, retention, and joint success • Understand account goals and priorities so customers maximize their investment and achieve objectives • Identify and pitch solutions addressing customer needs • Facilitate regular customer check-ins, gather feedback, and address concerns • Advocate for customers internally by sharing feedback, escalating issues, and collaborating with internal teams • Develop success plans and apply usage strategies to enhance customer satisfaction and solution efficacy • Monitor account health metrics, identify churn risks, and support customer retention • Drive revenue growth through product adoption, upsell and cross-sell opportunities, and renewals • Demonstrate value, negotiate contracts, and support timely payment processing • Nurture accounts to achieve revenue, pipeline, and retention targets • Research customer needs, market trends, and competitive dynamics to drive sales success • Maintain detailed sales activity records in CRM tools to support forecasting and collaboration • Participate in training and stay current with product releases and company initiatives • Collaborate with team members on objectives, organizational goals, documentation, knowledge sharing, projects, and progress updates • Follow organizational policies, legal requirements, and information security standards • Suggest workflow, tool, policy, and process improvements • Monitor industry trends, market conditions, regulatory changes, and best practices • Travel as needed to represent the organization and support team initiatives

🎯 Requisitos

• Proven success in a SaaS B2B account management role, responsible for strategic revenue retention and growth • Able to deliver a positive customer experience while meeting or exceeding quotas • Comfortable working in IT environments and using software tools • Familiarity with CRMs such as HubSpot, LinkedIn, and Zoom • Familiarity with legal, compliance, or records management technologies is a bonus • Strong problem-solving skills and ability to build solutions and improve processes independently • Adaptable to customer needs, with strong communication and presentation skills across live, phone, written, and online formats • Skilled at leading renewals and renegotiations to mutually beneficial outcomes • Able to strategize account management, identify opportunities, and close deals confidently • Quick learner with a positive attitude towards challenges • Open to coaching and feedback, continuously seeking to improve • Self-motivated and competitive, motivated to learn, grow, and achieve success • Capable of independently prioritizing projects and opportunities based on manager guidance • Alignment with Pagefreezer's Core Values

🏖️ Benefícios

• Travel as needed to represent the organization, support team initiatives, and maintain alignment across departments • Participation in training programs • Coaching and feedback to support continuous improvement

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