Program Information & Technology Manager

🕒 Outubro 20

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 22 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

Panagora Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

O Panagora Group é uma empresa social pertencente a mulheres e funcionários, focada em abordagens inovadoras e integradas para a saúde e o desenvolvimento. A organização é especializada em oferecer soluções que promovem o crescimento social e econômico, com ênfase na colaboração e no aprendizado contínuo para adaptar programas e alcançar resultados efetivos. Com uma trajetória comprovada em saúde global, educação e agricultura, o Panagora Group trabalha em parceria com organizações como a USAID para enfrentar desafios complexos em diferentes regiões, buscando fortalecer a resiliência e o bem-estar das comunidades.

Descrição

• Manage day-to-day administration of a digital program management platform • Manage user accounts, roles, access permissions, onboarding, and training • Provide first-line user support and routine troubleshooting • Document and escalate technical issues to the technology provider • Communicate with users regarding issue resolution • Monitor system performance and data quality, including uptime, completeness, accuracy, audit trails, and routine QA • Identify and flag data quality issues for responsible functional managers • Escalate technical performance issues to the technology provider • Track and report platform performance against operational and contractual standards • Support system demonstrations, acceptance reviews, and audits • Support real-time dashboards and ad hoc reporting on service requests, personnel, financials, procurement, deliverables, milestones, and project performance • Support the centralized program knowledge management and deliverables repository • Monitor compliance with document upload and reporting requirements • Coordinate with functional managers to address repository gaps and support audits • Serve as primary operational liaison with the technology provider and corporate IT • Coordinate troubleshooting, technical issue escalation, functional requirements, feature requests, user acceptance testing, system enhancements, and continuous improvement

🎯 Requisitos

• Bachelor's degree in information systems, information technology, public health, business administration, project management, international development, data management, management information systems, or a related field • Minimum of 3–5 years of relevant experience administering or supporting service delivery, CRM, ERP, workflow management, or similar technology-enabled systems • Experience with user support, documentation, and coordination with technical teams • Experience administering, supporting, or coordinating implementation of systems supporting workflows, reporting, dashboards, document management, financial or workforce information, or similar business processes • Experience working with technology vendors, developers, corporate IT teams, and functional business users • Experience translating operational requirements into system functionality and coordinating troubleshooting, enhancements, and releases • Experience with data quality, system administration, user access management, dashboards/reporting, document repositories, user training and support, and help desk/customer service support • Strong project coordination, analytical, problem-solving, and organizational skills • Ability to manage multiple priorities and coordinate across technical and functional teams • Ability to translate operational/business requirements for technical teams and provide clear guidance and training to system users • Technical familiarity with web application technologies and cloud-based systems, including AWS • Excellent written and oral communication skills in English • Ability to work effectively across countries, cultures, and time zones • Must include a cover letter and resume • No visa sponsorship is offered

🏖️ Benefícios

• Woman- and employee-owned company • Equal opportunity employer • No visa sponsorship offered

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo