Customer Success Manager

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🕒 Abril 28

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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PAXAFE

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

📦 Logística

🍽️ Alimentos e Bebidas

🏥 Saúde

Logistics • Food & Beverage • Healthcare

<PAXAFE> é uma plataforma de inteligência de decisão SaaS para logística de cadeia fria e carga de alto valor. Consolida dados de IoT, operadora e operacionais em uma torre de controle agnóstico, aplica análises guiadas por IA (ATHENA Gen-AI) para prever riscos e gerar recomendações prescritivas vinculadas a POPs, e automatiza fluxos de trabalho para reduzir o desperdício de produtos, custos de monitoramento e ruído de intervenção. A plataforma é adaptada para produtos farmacêuticos, perecíveis (alimentos e bebidas) e prestadores de serviços de logística para melhorar OTIF, visibilidade da cadeia de suprimentos e tomada de decisões operacionais.

Descrição

• Lead end-to-end customer implementations across PAXAFE’s platform (Command Center, Lane Qualification, Auto Product Release, Risk Intelligence), with a strong focus on timeline, scope, and delivery quality • Own project management responsibilities — building project plans, managing milestones, tracking risks, and ensuring accountability across internal and external stakeholders • Translate pharmaceutical and supply chain requirements into structured implementation plans, aligning system capabilities with operational workflows • Manage complex integration projects involving APIs, webhooks, IoT devices, and third-party systems (e.g., ERP, WMS, TMS, telematics) • Act as the primary point of contact for customers during implementation and expansion phases — ensuring clarity, momentum, and trust • Drive ongoing customer programs as clients expand their control tower capabilities — managing new integrations, feature rollouts, and optimization initiatives • Partner closely with Product and Engineering to resolve blockers, refine requirements, and ensure scalable, high-quality deployments • Capture and operationalize customer feedback to influence product roadmap and improve implementation playbooks • Build repeatable processes and frameworks to scale implementations across a growing customer base • Support training, documentation, and enablement for both customers and internal teams.

🎯 Requisitos

• 6-15 years of experience in Project Management, Customer Success, or Implementation roles within SaaS, pharma, or supply chain environments • Strong project management background — experienced in leading complex, multi-stakeholder implementations with clear structure and execution discipline • Domain experience in life sciences, pharma, biotech, or regulated supply chains is strongly preferred • Technical fluency — understands APIs, JSON, system integrations, and data flows; comfortable reviewing API documentation and using tools like Postman • Ability to translate between business and technical teams — ensuring alignment across operations, IT, and engineering • Experience working with enterprise customers and regulated environments (GxP, compliance-driven processes) is a strong plus • Highly organized and proactive — able to manage multiple workstreams and drive outcomes in a fast-paced environment • Comfortable working in a startup environment — adaptable, resourceful, and willing to build structure where it doesn’t yet exist.

🏖️ Benefícios

• Competitive salary • Equity • Five weeks PTO • Full healthcare coverage