Director, Knowledge Strategy Ops

🕒 Setembro 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $190.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 22%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Paylocity

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1997

👥 RH Tech

☁️ SaaS

🤝 B2B

💰 $10.000.000 Venture Round - Paylocity em 2008-05

HR Tech • SaaS • B2B

O 412th Test Wing, localizado na Base Aérea de Edwards, é um componente chave da Força Aérea dos EUA dedicado a testes e avaliações aeroespaciais. A unidade supervisiona diversos programas voltados para aprimorar as capacidades de missão e a segurança no setor de aviação militar. Ela desempenha um papel crucial em apoiar os aviadores de Edwards e fomentar a inovação através de iniciativas como a Competição Spark Tank, destacando a educação e o engajamento da comunidade nas áreas de STEM.

Descrição

• Develop and lead a comprehensive knowledge management strategy aligned with business and client experience goals • Design and maintain scalable knowledge architecture supporting taxonomy, metadata, and governance standards • Establish content lifecycle management policies covering creation, curation, and retirement • Champion knowledge sharing, continuous learning, and operational excellence • Lead integration of AI/ML technologies into knowledge workflows, including semantic search, NLP, and chatbots • Automate content tagging, recommendation engines, and predictive knowledge delivery • Evaluate and implement AI tools, including platforms such as eGain Knowledge Hub • Lead AI-powered article generation to accelerate content creation and ensure consistency and relevance • Optimize knowledge systems for client onboarding, support, and self-service • Use customer insights to optimize content formats and delivery channels and reduce case volume • Develop and execute localization and translation strategies for global markets • Partner with Customer Insight and Service teams to reduce case volume through intelligent knowledge reuse • Embed knowledge into frontline workflows with Service, Product, and Enablement teams • Facilitate training and adoption of knowledge tools and practices • Advise executive leadership on knowledge-driven transformation • Define and monitor KPIs for knowledge usage, engagement, and impact • Use data-driven insights to identify gaps, optimize content, and improve system performance • Report strategic outcomes and opportunities to executive leadership

🎯 Requisitos

• Bachelor’s or Master’s in Information Science, Business, Computer Science, or related field • 10+ years in knowledge management, content strategy, or operations in a SaaS or tech environment • Proven experience implementing AI technologies in knowledge systems • Strong understanding of customer experience principles and SaaS business models • Hands-on experience with eGain or similar enterprise knowledge platforms • Expertise in knowledge architecture, including taxonomy design and content modeling • Certified Knowledge Manager (CKM) or equivalent preferred • Experience with KCS (Knowledge-Centered Service) methodology preferred • Strong project management and change leadership skills • Excellent communication and stakeholder engagement abilities • Ability to sit for extended periods, typically 7–8 hours/day • Proficiency in operating computer and phone systems, including simultaneous use of multiple software programs • Must work five days per week during designated work hours • Must work from within the U.S.

🏖️ Benefícios

• Medical, dental, vision, life, and disability insurance • 401(k) match • Career development opportunities • Annual bonus • Restricted stock unit grant based on individual performance • Fully remote work from home or location of record within the U.S. • No in-office requirements • Full range of benefits

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo