Account Engagement Manager

🕒 Junho 10

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👔 Gerente

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Payoneer

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

💳 Fintech

🛍️ Comércio Eletrônico

🤝 B2B

💰 Post-IPO Equity em 2021-06

Fintech • eCommerce • B2B

A Payoneer é uma plataforma global de pagamentos projetada para simplificar transações financeiras transfronteiriças para freelancers, empresas e marketplaces. Ela oferece uma conta multimoeda que permite aos usuários pagar e receber internacionalmente com facilidade e segurança. A Payoneer atende usuários em mais de 190 países e viabiliza pagamentos em 70 moedas, permitindo que as empresas expandam para novos mercados globais. A plataforma oferece serviços como recebimento e envio de pagamentos, gestão de moedas e automação de cobranças, com medidas robustas de segurança contra fraudes.

Descrição

• Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach. • Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach. • Identify growth opportunities and expansion signals, including cross-sell and increased product usage. • Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios. • Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights. • Maintain accurate and up-to-date customer data and engagement tracking in CRM systems. • Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies. • Support inbound customer needs and respond to key signals with timely, relevant outreach. • Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies.

🎯 Requisitos

• 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role. • Experience managing large customer portfolios in a scaled or tech-touch model. • Strong understanding of customer lifecycle, adoption, and retention drivers. • Excellent written and verbal communication skills, with the ability to deliver clear and compelling messaging at scale. • Highly data-driven, with the ability to interpret customer signals and translate them into actions. • Comfortable working with CRM systems (Salesforce), automation tools, and trigger-based workflows. • Strong organizational skills and ability to prioritize across many accounts simultaneously. • Ability to collaborate cross-functionally and operate effectively in a fast-paced, dynamic environment.

🏖️ Benefícios

• Health insurance • Professional development opportunities