Customer Service Admin

🕒 Março 31

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟢 Júnior

💝 Suporte ao Cliente

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 69%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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PerunHR

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

💼 Consultoria

📣 Marketing

👥 RH Tech

Consulting • Marketing • HR Tech

A PerunHR é uma empresa de aquisição de talentos e consultoria de recrutamento fundada por Stefan Markovic. Com mais de 8 anos de experiência no setor, Stefan oferece uma gama de serviços, incluindo terceirização de processos de recrutamento (RPO), terceirização de processos de negócios (BPO), otimização de currículos e criação de descrições de cargos. A PerunHR prioriza um serviço personalizado, adaptando suas soluções para atender às necessidades únicas de cada cliente, enquanto inova continuamente para se adaptar ao cenário empresarial em evolução.

Descrição

• This position handles customer inbound and outbound calls, primarily with client’s post-sale, but also general company questions for internal and external customers. • This individual will also schedule customer service calls and other customer service activities as needed. • This position is required to review completed service tickets from the field for quality assurance. • As a Service Administrator, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers. • Provides excellent customer service during all inbound and outbound phone calls while maintaining effective relationships with peers, multiple internal/external customers and senior leaders. • Schedule service customers with local technicians, as needed. • Review completed service tickets for quality assurance in region. • Act as a liaison and corporate contact for Company installation and service teams at the local office in your region. • Be enthusiastic, adaptable, and patient as well as highly detail-oriented and data-efficient. • Be flexible to perform any task deemed necessary to support department and/or company-wide initiatives. • Performs other duties as assigned by supervisor.

🎯 Requisitos

• High School Diploma or equivalent. • At least (1) year of Customer Service Experience • At least (1) year previous office or administrative experience • Computer and keyboard proficient, job duties performed are essentially paperless • Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). • When working from home: must have reliable high-speed internet to support VoIP inbound and outbound calls • Ability to juggle various work activities and shift their attention from one task to another to meet the demands of both internal and external customers without “dropping the ball.” • Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality. • Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion. • Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional. • Apply active listening skills through the ability to comprehend information presented and respond thoughtfully. • Ability to provide timely and empathetic help through in-person, phone and email avenues that keeps the co-worker or customer’s needs at the forefront of every interaction. • Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as customers, and foster positive working relationships across all levels of the organization. • Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions. • Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

🏖️ Benefícios

• No travel required. • No overtime required.