Customer Success Manager

🕒 Outubro 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $95.000 - $110.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Powerfleet

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1993

📦 Logística

💼 Consultoria

🤖 Inteligência Artificial

Logistics • Consulting • Artificial Intelligence

A Powerfleet é uma empresa global de gerenciamento de ativos móveis baseada em AIoT e SaaS, que oferece soluções completas para monitorar, gerenciar e otimizar veículos conectados e ativos de armazém. A empresa coleta e harmoniza dados de diversas fontes para fornecer insights acionáveis que melhoram a segurança, eficiência e sustentabilidade em toda a cadeia de suprimentos. A Powerfleet atende milhões de assinantes e milhares de clientes corporativos em todo o mundo, posicionando-se como um provedor de tecnologia B2B para mobilidade inteligente e otimização operacional.

Descrição

• Lead, coach, and develop a team of Customer Success Managers supporting customers across North America • Foster a high-performance, customer-first culture focused on accountability, collaboration, and continuous improvement • Conduct regular one-on-one meetings, performance reviews, and career development planning • Establish team goals and key performance indicators aligned with organizational objectives • Support onboarding, training, and ongoing development of Customer Success team members • Develop and execute customer success strategies driving product adoption, customer satisfaction, retention, and expansion • Oversee customer health, identify potential risks, and implement strategies to improve customer outcomes • Standardize customer success processes, account planning, and business review practices across the region • Drive customer retention by addressing challenges and reducing churn • Partner with Sales on expansion opportunities, upselling, cross-selling, renewal planning, and execution • Participate in executive customer meetings and escalations • Collaborate with Sales, Product, Professional Services, Support, Finance, and Operations • Serve as the voice of the customer and share insights influencing product improvements and business strategy • Keep leadership informed of customer escalations, risks, and opportunities • Monitor customer health, adoption, retention, renewals, satisfaction, and account growth metrics • Analyze customer data and trends to identify process improvements • Develop reports and dashboards communicating team performance and customer health • Ensure consistent use of CRM and customer success platforms

🎯 Requisitos

• Bachelor’s degree in Business, Marketing, Information Technology, or a related field, or equivalent professional experience • 7+ years of experience in Customer Success, Account Management, Customer Experience, or a related customer-facing role within a B2B SaaS, telematics, IoT, or enterprise technology environment • 3+ years of experience leading and developing Customer Success or Account Management teams • Proven experience managing customer retention, renewals, product adoption, and account growth • Strong leadership, coaching, and employee development skills • Experience supporting enterprise and strategic customer accounts • Excellent communication, presentation, and executive relationship management skills • Strong analytical skills with experience using customer health metrics and performance data • Experience using CRM and Customer Success platforms such as Salesforce, Gainsight, Totango, or similar tools • Preferred: experience in fleet management, telematics, transportation, logistics, IoT, or connected mobility • Preferred: experience managing geographically dispersed or remote teams • Preferred: experience supporting customers and employees across the United States, Canada, and Mexico • Bilingual English and Spanish communication skills are a plus

🏖️ Benefícios

• People-first, inclusive workplace culture • Equal employment opportunity and commitment to diversity, equity, and inclusion

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo