Inside Solutions Architect – Services & Tools Engineer

🕒 Outubro 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Engenheiro de Soluções

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 11 dias.
• As vagas desta empresa costumam ser preenchidas em 23 dias.
• Sem salário divulgado.

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Presidio

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Presidio é uma empresa global de soluções e serviços de TI que projeta, implementa e gerencia plataformas digitais ágeis e seguras para ajudar clientes corporativos a acelerar a transformação digital. Suas ofertas incluem migração para a nuvem e plataformas modernas, serviços gerenciados, IA e análises de dados (incluindo IA agêntica e privada), cibersegurança, redes, colaboração e financiamento de ciclo de vida/finops e de aquisição/consumo. A Presidio atende setores regulados e corporativos como saúde, mídia e entretenimento, finanças, setor público e serviços públicos.

Descrição

• Serve as a primary support and ownership resource for Presidio’s XaitCPQ platform • Handle user questions, issue investigation, bug triage, configuration support, and process guidance • Assist Solution Architects, Inside Sales, and presales teams with XaitCPQ usage, Professional Services scope creation, service pricing documents, proposal workflows, and Project Change Requests • Identify, document, and communicate platform issues, including reproduction steps, business impact, workarounds, and recommended fixes • Partner with internal stakeholders, platform administrators, vendors, and technical teams to resolve bugs and improve workflows • Create and maintain documentation, job aids, FAQs, and training materials • Support onboarding, mentoring, and enablement for users • Improve processes, reduce repeat questions, improve data quality, and make the platform more intuitive for presales users

🎯 Requisitos

• Associate or bachelor’s degree in Information Technology, Computer Science, Business, or a related field, or equivalent professional or military experience • 2–4+ years of relevant experience in presales, technical support, platform administration, professional services, IT operations, or a related field • Strong written communication skills • Attention to detail • Ability to communicate professionally through email, tickets, documentation, and live conversations • Ability to learn new tools and processes quickly and apply that knowledge to support others • Knowledge and experience with programming, scripting, web APIs, and/or Delphi • Experience in presales, solution architecture, professional services, sales operations, platform support, or a related technical support function • Understanding of Professional Services concepts such as statements of work, scope definition, pricing inputs, deliverables, assumptions, and change requests • Exposure to infrastructure, cloud, security, data center, collaboration, or managed services technologies • Experience creating training materials, process documentation, user guides, or knowledge base articles • Comfort with automation, reporting, APIs, AI tools, scripting, or process improvement • Industry or manufacturer certifications are helpful but not required

🏖️ Benefícios

• Remote work location • Equal Opportunity Employer • Reasonable accommodations for individuals with disabilities • Priority consideration for protected veterans • Opportunity to work with collaborative teams • Professional growth toward solution architecture, presales operations, platform administration, sales engineering, or services strategy • Exposure to AI-driven analytics, cloud solutions, cybersecurity, next-generation infrastructure, and digital transformation

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