Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 29

🏄 California, Illinois, +2 estados a mais – Remoto

🏄 California – Remote 🌽 Illinois – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🏆 Sucesso do Cliente

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Privy

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2011

🛍️ Comércio Eletrônico

📣 Marketing

☁️ SaaS

eCommerce • Marketing • SaaS

Privy é uma plataforma de marketing completa, criada para ajudar negócios online a aumentar as vendas e engajar clientes por meio de campanhas de email e SMS. Com foco em e-commerce, especialmente em lojas Shopify e Wix, a Privy oferece uma variedade de ferramentas, como pop-ups, newsletters por email, soluções de recuperação de carrinho abandonado e SMS Marketing, para ampliar a interação com o cliente. A plataforma prioriza a facilidade de uso, oferecendo modelos personalizáveis, coaching especializado e automações prontas para uso, simplificando o processo de marketing. A missão da Privy é capacitar empresas com ferramentas de marketing poderosas que geram receita sem complexidade, tornando-se uma solução ideal para marcas de todos os tamanhos.

Descrição

• Own a portfolio of customer accounts and become their trusted advisor. • Build strong relationships by understanding each customer's business, goals, and success metrics. • Guide merchants through onboarding, adoption, and long-term success with Privy. • Deliver strategic recommendations across email, SMS, and forms that help customers grow. • Review customer performance and proactively identify opportunities to improve engagement, conversions, and retention. • Use customer data and product usage insights to identify opportunities, measure success, and prioritize outreach. • Monitor customer health and identify risks before they become churn. • Investigate customer questions and partner with Support, Product, Engineering, and Sales to drive successful outcomes. • Support renewal conversations and identify expansion opportunities that align with customer goals. • Educate customers on product best practices and new feature releases. • Capture customer feedback and advocate for improvements that make Privy even better. • Contribute to documentation, playbooks, and internal processes that help our Customer Success organization scale.

🎯 Requisitos

• 1-3 years of experience in Customer Success, Account Management, Technical Support, Implementation, Consulting, or another customer-facing role. • Excellent written and verbal communication skills. • Strong problem-solving skills with a curiosity to understand the "why" behind customer challenges. • Comfortable learning technical products and explaining them in a simple, approachable way. • Organized and able to manage multiple priorities in a fast-paced environment. • Customer-first mindset with a passion for helping businesses succeed. • Self-motivated, collaborative, and eager to continuously learn and improve.

🏖️ Benefícios

• High autonomy with no career ceilings. • Challenging and interesting work. • Amazing colleagues. • Competitive salary and equity. • Work remotely. • Covered health, dental, and vision insurance. • Regular team events and off-sites. • Unlimited PTO and generous paid parental leave.