Help Desk Support Service Specialist – Intermediate

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🕒 Abril 1

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

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ProSidian Consulting

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚡ Energia

🏢 Corporativo

Consulting • Energy • Enterprise

A ProSidian Consulting é uma empresa de consultoria de gestão e operações integrada, conhecida por sua forte prática nacional em áreas como Gestão de Riscos, Conformidade, Processos de Negócios, Eficiência de TI, Energia e Sustentabilidade e Capital Humano. A empresa foi fundada por ex-consultores de gestão de empresas da Big 4 e emprega uma equipe multidisciplinar de quase 190 profissionais. A ProSidian Consulting fornece soluções personalizadas e estratégicas para empresas privadas e agências governamentais em várias indústrias, incluindo Manufatura, Serviços Bancários e Financeiros, Produtos de Consumo e Varejo, Energia e Utilidades e Agências Governamentais Federais, Estaduais e Locais. Sua abordagem se concentra em alinhar estratégias nos pontos de interseção de ativos, processos, políticas e pessoas para entregar retornos sustentáveis e lucrativos.

Descrição

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Intermediate) • Serve as a Help Desk Support Service Specialist - Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance • Assist senior team members with implementing IT strategies and system updates • Configure and maintain help desk infrastructure to ensure consistent system performance • Intermediate-level assistance in managing operating systems, databases, and user accounts • Deliver IT support at a national level, providing solutions across multiple locations • Maintain network availability and provide backup support for senior team members • Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints • Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services • Offer comprehensive support for local area network (LAN) and telecommunications systems • Lead help desk efforts in resolving issues and maintaining system uptime and availability

🎯 Requisitos

• Bachelor’s degree in computer science or related field with 3+ years of experience in support roles • Experience in supporting LAN/WAN systems and telecommunication troubleshooting • Experience in help desk management, preferably in a government services role • Intermediate-level experience in server and database management • Knowledge of NPS systems and protocols, with federal government experience preferred • Familiarity with disaster recovery and backup procedures for a multi-location environment • Intermediate-level support experience, especially in remote or government environments • Familiarity with federal government protocols and experience working in Lakewood systems • LAN/WAN management experience with hands-on knowledge of telecommunication systems • Expertise in help desk operations and support systems, especially in a government setting

🏖️ Benefícios

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits • Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC • 401(k) Retirement Savings Plans help you save for your retirement • Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government • Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP) • Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program • Security Clearance is a valued asset in your professional portfolio