Senior Help Desk Support Specialist – IT Effectiveness, User Support

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🕒 Abril 1

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟠 Sênior

💻 Suporte de TI

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ProSidian Consulting

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚡ Energia

🏢 Corporativo

Consulting • Energy • Enterprise

A ProSidian Consulting é uma empresa de consultoria de gestão e operações integrada, conhecida por sua forte prática nacional em áreas como Gestão de Riscos, Conformidade, Processos de Negócios, Eficiência de TI, Energia e Sustentabilidade e Capital Humano. A empresa foi fundada por ex-consultores de gestão de empresas da Big 4 e emprega uma equipe multidisciplinar de quase 190 profissionais. A ProSidian Consulting fornece soluções personalizadas e estratégicas para empresas privadas e agências governamentais em várias indústrias, incluindo Manufatura, Serviços Bancários e Financeiros, Produtos de Consumo e Varejo, Energia e Utilidades e Agências Governamentais Federais, Estaduais e Locais. Sua abordagem se concentra em alinhar estratégias nos pontos de interseção de ativos, processos, políticas e pessoas para entregar retornos sustentáveis e lucrativos.

Descrição

• Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist - Senior) • Serve as a Help Desk Support Service Specialist - Senior and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities • Provide senior-level technical support for complex IT issues, including troubleshooting, diagnosis, and resolution for systems and networks • Oversee system administration tasks ensuring system availability and efficiency • Lead Tier 1-3 IT support efforts, providing advanced solutions for user requests and issues • Assist with complex help desk escalations, providing senior-level technical expertise to maintain system efficiency

🎯 Requisitos

• Bachelor’s degree in IT or related field • 5+ years of help desk support experience • Senior-level experience in systems administration and support with certifications in MCSE • Experience with multi-tiered technical support systems in a federal or state environment • Senior-level help desk experience with certifications in Microsoft technologies • CompTIA Security+ or CISSP • Certified Information Systems Auditor (CISA) • Microsoft Certified Systems Engineer (MCSE) • Certified in IT Service Management (ITIL) • Certified Project Management Professional (PMP)

🏖️ Benefícios

• Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives • Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC • 401(k) Retirement Savings Plans help you save for your retirement • Vacation/Sick days – 2 weeks | Holidays - 10 Federal Government • Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program • ProSidian Employee & Contractor Referral Bonus Program: Up to $5k for all referrals (payments made after new hire has been employed for 90 days)