Customer Success Manager

🕒 2 dias atrás

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

💵 $85.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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QAD

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1979

🏭 Manufatura

📦 Logística

🍽️ Alimentos e Bebidas

Manufacturing • Logistics • Food & Beverage

A QAD é uma empresa especializada em soluções de planejamento de recursos empresariais e transformação industrial. Sua plataforma Adaptive Enterprise ajuda as empresas a otimizar processos, alinhar pessoas com tecnologia e gerenciar desafios empresariais críticos. As ofertas da QAD incluem software para manufatura, gestão de inventário, planejamento de cadeia de suprimentos, gestão da qualidade e conformidade com o comércio global. Suas soluções atendem uma variedade de indústrias, incluindo automotiva, produtos de consumo, alimentos e bebidas, manufatura industrial e mais. A empresa foca em se tornar uma empresa adaptável integrando agendamentos avançados e insights baseados em dados.

Descrição

• Drive customer retention and growth through adoption, support, and value demonstration • Own and develop Digital and Smart Business Engagement model customers • Nurture and support customers throughout the customer journey • Meet regular renewal and customer satisfaction targets • Drive customers to become referenceable • Develop, maintain, and deliver Customer Journey artifacts • Track all customer-related interactions and updates in Salesforce • Monitor customer growth and personnel changes • Increase customers’ utilization of QAD products • Partner with global sales executives regarding customer issues, support escalations, events, and growth • Support deal execution as needed, including coordination with customer procurement groups • Notify sales executives of opportunities with existing customers and new leads • Work flexible hours based on customer needs and milestones • Travel internationally occasionally

🎯 Requisitos

• Bachelor’s or Master's degree • 3 to 5+ years of sales-related, project implementation, and/or customer service experience • 2–4 years of ERP/SaaS software experience is a plus • Ability to meet renewal and customer satisfaction targets • Ability to analyze data and identify patterns or trends using analytical tools and methods • Ability to draw meaningful insights from data for decision-making • Ability to persuade peers and gain buy-in for proposed changes or initiatives • Ability to articulate thoughts and ideas confidently • Ability to provide constructive feedback • Active participation in team meetings and discussions • Ability to build rapport with clients through active listening and empathy • Ability to independently handle routine client interactions and resolve common issues • Ability to build rapport with colleagues across departments • Ability to promote cross-functional partnerships in knowledge sharing and best practices • Work authorization in the United States required • Employer does not offer sponsorship • Flexible availability based on customer needs and milestones • Ability to travel internationally occasionally

🏖️ Benefícios

• Bonus plan • Medical coverage • Dental coverage • Vision coverage • 401(k) plan with company match • Short-term disability coverage • Long-term disability coverage • Life insurance • Paid time off • Parental leave • Well-being programs • Flexible hours • Opportunity for growth and professional development • Collaborative culture • International travel opportunities