Manager, Client Success

🕒 2 dias atrás

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Ventra Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2021

🏥 Saúde

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

A Ventra Health é uma empresa de gestão de ciclo de receita na área de saúde que oferece serviços completos de faturamento médico, codificação, gestão de sinistros, prevenção de negativas, contratação com pagadores e cobrança para hospitais, sistemas de saúde e consultórios médicos nos EUA. Suas ofertas combinam expertise no domínio e um serviço de atendimento ao cliente de alto nível com plataformas proprietárias baseadas em dados e IA - vCision (IA e automação) e vSight (dados e análises) - para melhorar o reembolso, reduzir negativas, acelerar coletas de caixa e fornecer melhorias mensuráveis de desempenho no ciclo de receita. A Ventra enfatiza a entrega de serviços empresariais, educação de provedores, auditorias de conformidade e codificação, gestão da responsabilidade do paciente e estratégia de pagadores, atendendo milhares de provedores e instalações em todo o país.

Descrição

• Serve as liaison between Ventra Health and clients for communication and information exchange • Manage all aspects of client accounts to maximize collections, provide contracted management services where applicable, and minimize problems • Conduct face-to-face client meetings to review performance and ensure satisfaction • Serve as primary client point of contact and coordinate issue resolution with internal teams • Facilitate internal and external meetings, compile meeting materials, take minutes, and maintain Client Success documentation • Review operational workflow data and escalate incomplete or delayed steps • Prepare and review internal and external reports and ad-hoc analyses • Analyze Client Success metrics, present client-specific reports, and use the issue escalation matrix to resolve concerns • Recommend process improvements based on data review • Collaborate with finance, HR, credentialing, and compliance teams when Practice Administration services are used • Monitor or manage client payor contract negotiations and renewals with the Managed Care Team or payor contracting resources • Manage or monitor client quality programs and compliance training with organizational subject matter experts • Assist with new client implementation • Oversee, mentor, and support the growth of assigned Client Success colleagues where applicable • Ensure compliance with applicable healthcare and security regulations and company policies • Perform special projects and other assigned duties

🎯 Requisitos

• High School Diploma or GED • Bachelor’s Degree in business, healthcare management, or related field preferred • At least three to five years (3-5) of experience in healthcare, revenue cycle management, or a related field • Basic familiarity with medical billing and terminology • Ability to read, understand, and apply state/federal laws, regulations, and policies • Ability to communicate with diverse personalities in a tactful, mature, and professional manner • Flexibility to work within a collaborative and fast-paced environment • Ability to deliver high-quality service excellence with high attention to detail • Understanding of and compliance with company policies and procedures • Proven strong leadership and management skills • Strong presentation development and delivery skills • Strong knowledge of revenue cycle management, accounting, and/or finance • Strong customer service and customer-facing skills • Strong judgment and problem-solving skills • Strong oral, written, and interpersonal communication skills • Strong time management, organizational, and decision-making skills • Strong knowledge of Outlook and RCM software or equivalent workflow management software

🏖️ Benefícios

• Ventra performance-based incentive plan • Discretionary incentive bonus in accordance with company policies • Referral Bonus • Reasonable accommodations for qualified individuals with disabilities