Senior Account Manager

🕒 2 dias atrás

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Quantum Metric

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

💼 Consultoria

🏥 Saúde

✈️ Turismo

💰 $200.000.000 Series B em 2021-01

Consulting • Healthcare • Travel

Quantum Metric é uma plataforma de análise digital projetada para auxiliar equipes de negócios, tecnologia e análises a entender e otimizar experiências digitais. A plataforma oferece uma variedade de capacidades, incluindo replay de sessão, sumarização de sessão impulsionada por IA, dashboards, análise de jornada e monitoramento e alertas. Quantum Metric ajuda as empresas a identificar e quantificar pontos de fricção, visualizar interações dos usuários e melhorar o desempenho das páginas. Com funcionalidades como análise de aplicativos móveis, construção de segmentos e monitoramento de desempenho, a plataforma fornece insights abrangentes sobre o comportamento do cliente e questões técnicas. Quantum Metric atende a uma variedade de indústrias, incluindo varejo, serviços financeiros, turismo e hospitalidade, telecomunicações, jogos e saúde, sendo confiada por grandes empresas para melhorar a satisfação do cliente e impulsionar o crescimento da receita.

Descrição

• Serve as the primary point of contact for key enterprise accounts and build executive-level relationships • Collaborate with Sales leadership to identify, develop, and execute strategic account plans for expansion opportunities • Own account renewal and expansion goals, provide accurate forecasting, and negotiate contracts and renewals • Develop and execute comprehensive account plans with Customer Success and Sales teams • Lead regular Quarterly Business Reviews with executive and C-suite client stakeholders • Maintain accurate internal information on account health, renewal status, and growth opportunities • Engage with the internal Executive Team on risks, opportunities, and key initiatives • Cultivate customer advocacy opportunities, including case studies, speaking engagements, and webinars • Educate executive stakeholders on new features, advanced use cases, and enterprise-level integrations • Collaborate with Customer Success Managers and Sales, Product, and Marketing teams • Drive customer retention, success, growth, and expansion

🎯 Requisitos

• Bachelor's degree in Business Administration, Management, or a related field • Proven ability to develop and execute strategic plans and manage complex projects with executive oversight • Excellent organization, strategic thinking, and attention to detail • Strong verbal, written, and presentation skills • Ability to articulate strategic value propositions and influence executive-level stakeholders • 7+ years of progressive experience managing and growing relationships with large, complex enterprise clients at the strategic level • Proactive, solutions-oriented, and collaborative approach to complex issues • Eagerness to learn and be coached • Ability to communicate effectively, present confidently, and influence executive and C-suite leaders • Ability to manage multiple account initiatives simultaneously with accuracy and attention to detail • Consistent track record of meeting and exceeding customer retention and expansion goals • Ability to travel as needed, approximately 20–30% of the time or two to three times per month

🏖️ Benefícios

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Flexible work environment • Resources for professional development and team building • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) • Regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings • Employee Resource Groups • Coaching and training programs designed to accelerate career development