Customer Success Manager

🕒 Julho 14

🏄 California – Remoto

🏄 California – Remote

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Radicle Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

📣 Marketing

Healthcare • Consulting • Marketing

Radicle Health é uma empresa dedicada a capacitar organizações de serviços humanos através do uso de soluções de software inovadoras. Reconhecendo que fatores não médicos desempenham um papel significativo nos resultados de saúde, a Radicle Health faz parcerias com agências que fornecem cuidados e abordam os determinantes sociais da saúde. Sua missão é ser o parceiro tecnológico preferido, aprimorando a eficiência e a medição de resultados para seus clientes. A empresa oferece um conjunto robusto de soluções de software, incluindo sistemas EHR abrangentes e plataformas de gerenciamento de casos, apoiando mais de 14. 000 organizações nos EUA e no Canadá. Seus produtos atendem a saúde comportamental residencial, serviços de saúde mental ambulatorial, serviços de bem-estar infantil e mais, buscando transformar a prestação de cuidados em serviços humanos.

Descrição

• Serve as the primary point of contact for customer accounts, building lasting relationships and ensuring customers achieve their desired goals and outcomes with Radicle products. • Serve as a Product Knowledge Expert, helping customers adopt effective workflows and address needs by leveraging system functionality and/or referring to internal subject matter experts • Collaborate, problem solve, and/or strategize customer issues and inquiries with other team members • Educate customers on best practices and new features to maximize the value of Radicle products. • Monitor customer engagement and usage through dashboards, identifying areas for improvement and providing actionable recommendations. • Document customer status, needs, activities, communications, and organizational changes in Salesforce and/or other customer relationship management (CRM) tools • Sustain business growth and profitability by maximizing product value, selling add-on services and modules, and offering consultative and training services • Manage and execute the end-to-end renewal process for assigned customers to ensure contracts are renewed on time, providing accurate forecasting throughout the renewal process. • Achieve net revenue retention targets • Attend promotional events at industry related conferences

🎯 Requisitos

• 2–5 years of experience in Customer Success, Account Management, Client Services, or a similar customer-focused role, preferably with mid-market or enterprise clients. • Proven success in meeting or exceeding portfolio goals, such as net revenue retention and customer adoption utilization metrics. • Experience partnering with California behavioral health providers and a working knowledge of state regulations, reimbursement models, and industry initiatives that impact customer operations. • Experience managing multiple competing priorities successfully across a multi-product portfolio. • Strong presentation and public speaking skills, with experience delivering training, strategic consultations, and business reviews. • Exceptional problem-solving, communication, and relationship management skills as well as strong cross-functional acumen, working across customer experience teams to follow process and deliver exceptional customer outcomes. • SalesForce or other CRM experience • Customer Service experience • Strong communication skills • Strong problem solving and analytical skills • Task and project management skills or experience • Familiarity with Electronic Health Record software and the social services sector a plus

🏖️ Benefícios

• Unlimited PTO policy • Competitive medical, dental, and vision healthcare coverage • 401k matching • Paid holidays • Volunteer time off • Paid parental leave • Remote work stipend