Manager, Professional Services – Clinical & Front Office Implementation

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🕒 Outubro 29

🏈 Alabama, Arizona, +15 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 12%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 13 dias.
• Sem salário divulgado.

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Raintree Systems

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1983

🏥 Saúde

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

A Raintree Systems é uma plataforma de prontuário eletrônico (EMR) e gestão de clínicas baseada em IA, desenvolvida especificamente para organizações de fisioterapia e reabilitação. A plataforma conecta fluxos de trabalho clínicos, operacionais e financeiros — oferecendo documentação orientada por IA (ambient scribing), agendamento, engajamento do paciente, gestão do ciclo de receita, serviços de faturamento/RCM, analytics/dashboards e integrações e segurança de nível empresarial para apoiar clínicas que vão de algumas unidades a milhares de localizações. A Raintree atende especialidades de reabilitação como fisioterapia, terapia ocupacional, fonoaudiologia, terapia pediátrica e prestadores multidisciplinares de terapias, com foco na redução da carga administrativa, no aumento da produtividade dos profissionais clínicos e na melhoria do desempenho da receita para organizações de terapia em alto crescimento.

Descrição

• Provide day-to-day managerial leadership to an aligned clinical implementation team • Conduct 1:1 meetings, career pathing, development opportunities, and performance management • Teach, coach, and upskill consultants on advanced consultative techniques • Oversee project assignments, active backlogs, team capacity, and target utilization rates • Partner with Product Management during Closed and Open Beta phases to evaluate feature readiness and align deployment timelines • Author internal consulting playbooks from Beta to General Availability • Establish post-implementation reviews to eliminate delivery friction and reduce Time-to-Value • Integrate modern AI tools to automate administrative tasks and scale consultancy output • Directly manage a selective portfolio of 1–2 strategic or early-adopter implementations • Develop internal training frameworks, documentation, and playbooks • Bridge Professional Services and Product Management to evaluate enhancements and software compliance standards • Serve as the primary escalation point for complex client issues and high-stakes implementation commitments • Oversee testing, training, and QA activities across implementations • Maintain an onboarding CSAT score of 95%+

🎯 Requisitos

• Bachelor's degree in Healthcare Administration, Business Administration, Information Systems, or equivalent experience • Minimum of 2 years of formal people management or team lead experience • Proven track record of developing team culture, managing utilization, and coaching direct reports • 3 to 5 years of experience managing complex projects or implementation teams • Experience ideally within an ambulatory EMR/EHR space • Understanding of capacity management and resource allocation • Experience tracking Professional Services KPIs, including utilization, TTV, and CSAT • Experience building playbooks for software release lifecycles from Beta to GA • Strong knowledge of medical billing, scheduling, and clinical documentation software • Capability in adopting AI tools and digital workflow software • Active or past clinical degree (PT/OT/SLT) is a strong plus • Must be located in one of the designated U.S. states: Alabama, Arizona, Florida, Georgia, Indiana, Illinois, Massachusetts, Maryland, Michigan, Mississippi, North Carolina, Oklahoma, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, or Wisconsin • Must be legally authorized to work in the United States

🏖️ Benefícios

• Remote First • Paid Time Off • 11 Paid Holidays/Year • Year-End Holiday Break • Health insurance • Dental insurance • Vision insurance • HSA/FSA • 401K with Company Match • Disability & Life Insurance • Employee Assistance Program • Paid Parental Leave

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