Customer Success Manager

🕒 Outubro 20

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 15%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Rarity Bioscience

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

🏥 Saúde

💼 Consultoria

🏭 Manufatura

💰 Seed Round em 2023-02

Healthcare • Consulting • Manufacturing

A Rarity Bioscience é uma empresa de biotecnologia fundada em 2021 como spin-off da Universidade de Uppsala, com foco no desenvolvimento e na comercialização da tecnologia de ensaio superRCA®. Essa tecnologia inovadora permite a detecção ultrassensível de sequências raras de ácidos nucleicos em amostras de biópsia líquida e tecidos, viabilizando a detecção avançada de mutações, essencial para o diagnóstico do câncer. Com seus ensaios proprietários, a Rarity Bioscience busca ampliar o acesso e a eficiência dos testes, utilizando métodos consolidados de citometria de fluxo para obter resultados rápidos e confiáveis.

Descrição

• Drive customer success, satisfaction, and growth across the US • Build and maintain relationships with existing and potential clients • Understand client business needs, provide relevant solutions, and maintain regular communication • Provide technical, application, and product expertise • Spend significant time in the lab solving customer-related problems and maintaining technical proficiency • Conduct market research to identify potential clients, industries, and markets for expansion • Prospect and generate leads through networking events, online research, and cold calling • Lead and manage cross-functional projects • Perform customer demos and beta tests on-site at customer locations • Support customers with post-sales and technical questions • Develop training materials and deliver customer training and application guidance • Collaborate with the commercial team on business strategies and plans • Identify emerging trends, market shifts, and competitor activities • Support marketing plans and communication activities • Drive and/or attend scientific conferences, symposia, trade shows, and industry events • Stay current on academic, clinical, and industry trends, market conditions, and the competitive landscape • Expand knowledge and network with key opinion leaders • Liaise with marketing, product development, and operations teams • Provide customer feedback to help refine products and services • Support successful implementation, onboarding, long-term adoption, and account expansion of superRCA technology

🎯 Requisitos

• Bachelor's degree in life science • At least 5 years of proven work experience in customer success, field applications, account management, or technical support in the life science or diagnostics sector • Master's degree is a plus • Good analytical and organizational skills with the ability to manage complex projects • Excellent communication and interpersonal skills • Problem-solving mindset with strong analytical and troubleshooting capabilities in real-world lab settings • Track record of successful product launches and lifecycle management • Familiarity with regulatory and quality standards in the life sciences field • Strong project management skills; ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously • Ability to adapt to a fast-paced and evolving environment • Self-motivated and goal-oriented with a demonstrated track record of meeting or exceeding targets • Ability to work independently and as part of a team, with strong time management and organizing skills • Willingness and ability to travel up to 50% of the time, including domestic and occasional international trips, with flexibility for travel extending over weekends • Demonstrated ability for divergent thinking and propensity to question traditional methods, processes, and products, as well as build on others' ideas • PhD or equivalent expertise in translational medicine, genetics, or genomics is desired

🏖️ Benefícios

• Remote, US-based position • Opportunity to make a meaningful impact in a fast-growing life science company • Collaborative and supportive culture • Innovation, teamwork, and shared success highly valued • Opportunity to contribute, grow, and help shape the future of the company

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