Customer Experience Associate

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🕒 Junho 10

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RecruitGo

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

RecruitGo é uma plataforma global de Employer of Record (EOR) e construção de hub remoto que auxilia empresas a contratar, integrar, pagar e gerenciar funcionários remotos em mercados emergentes como Filipinas, Indonésia, Vietnã, Emirados Árabes Unidos e Hong Kong. Ela combina serviços de recrutamento, folha de pagamento, administração de benefícios, conformidade e suporte de RH com expertise local e espaço/espaço para escritório e equipamento opcionais para permitir que as empresas se expandam internacionalmente sem estabelecer entidades locais.

Descrição

• Answer a high volume of inbound inquiries via phone and email while maintaining an empathetic, professional demeanor under pressure. • Assist users with standard and advanced practice management tasks, including platform navigation, feature utilization, financial/operational reporting, and supported workflows. • Diagnose/resolve software errors, investigate browser management and configuration issues, install/uninstall company software, and research/document abnormal technical behaviors. • Guide clinics on proper data entry standards required for system-wide performance reporting. • Accurately document every customer interaction within Hubspot, detailing the customer’s problem, research, testing conducted, and the final resolution. • Efficiently identify when an issue falls outside the scope of Level 1 support and escalate it seamlessly to Level 2 Support.

🎯 Requisitos

• High school diploma or equivalent required • 4+ years of experience in a customer-facing role • 3+ years of experience in a technical support capacity • Prior experience working in a Software as a Service (SaaS) environment preferred • Experience using modern ticketing, documentation, and communication tools such as HubSpot, Jira, Confluence, Slack, and Google Workspace • Strong foundational knowledge of web browsers (Chrome, Edge, Safari), browser troubleshooting, and both Windows and macOS environments • Basic understanding of HIPAA compliance, data privacy regulations, and the importance of protecting Protected Health Information (PHI) • Ability to diagnose and resolve basic hardware issues, including TWAIN printers and document scanners.

🏖️ Benefícios

• Equipment: Provided • Paid time off • Diverse Challenges: Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding. • Team Collaboration: Join forces with a supportive team, where your insights and contributions are valued. • Inclusivity: Be part of an inclusive and diverse workplace that values your contributions.