Customer Success Executive

🕒 Julho 26

⛷️ Utah – Remoto

⛷️ Utah – Remote

💵 $132.400 - $211.880 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Red Hat

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1993

🏢 Corporativo

💰 Corporate Round em 1999-03

Enterprise • Cloud

Red Hat é a líder mundial em soluções open source empresariais, incluindo plataformas de Linux, nuvem, contêineres e Kubernetes. Com um portfólio robusto de serviços de infraestrutura de nuvem híbrida e de aplicações, a Red Hat ajuda empresas a implantar serviços de TI em infraestruturas diversificadas com rapidez e ótimo custo-benefício. Confiada por mais de 90% das empresas da Fortune 500 nos EUA, a Red Hat oferece produtos como Red Hat Enterprise Linux, OpenShift e Ansible Automation Platform, impulsionando avanços em áreas como IA, edge computing e automação de TI. A empresa aproveita as comunidades open source para acelerar a inovação e garantir soluções de software preparadas para o ambiente corporativo — estáveis, seguras e confiáveis em qualquer plataforma.

Descrição

• Establish a trusted advisor relationship with customer executive leaders, sponsors, and key stakeholders so that all of Red Hat's activities are closely aligned with the customer's business goals • Clearly and concisely explain the business and technical value of Red Hat, our offerings and solutions, and how they address the customer’s strategic priorities • Assess key business challenges, develop high-level strategies for customer success, coordinate delivery, and inspire stakeholders to ensure successful customer outcomes • Define and deliver customer success and adoption strategy with your customers and be an advocate for their needs by being a voice of the customer back in Red Hat • Lead, coordinate, inspire, and focus organizational energy across Red Hat, including marketing, sales, product development, customer success, technical support, and partner teams to deliver on the customer success strategy • Ensure that customers achieve maximum value from their investment using a programmatic, measurable approach during each phase of the customer life cycle • Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion • Work collaboratively with enterprise sales teams across a diverse account based on strategies for promoting adoption, account expansion, retention, and loyalty • Recommend specific solutions to increase customers value which will improve customer sentiment, move them towards their goals, and increase Red Hat's expansion revenue • Partner and collaborate with marketing teams to build customer reference ability • Facilitate engagement across functional areas of the company, including marketing, sales, services, product management, engineering, finance, training, and technical support teams to handle issues impacting customer success

🎯 Requisitos

• 7 years of account management or customer success experience, preferably within the enterprise software industry • Experience advocating for customers and an ability to foster and cultivate relationships with key customers and partners by delivering best­-in­-class subscription value • Outstanding communication skills to lead on­site and virtual strategic business reviews highlighting aspects of customer success with stakeholders ranging from individual contributors to executive leadership • Experience leading large projects and guiding solutions for complex business challenges and technical issues • Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations • Solid understanding of the open source development model and open source software solutions like cloud computing, common enterprise software applications, and DevOps • Good understanding of enterprise technical support and professional services processes and workflows • Experience with ​Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutions • Excellent time management skills and the ability to prioritize your workload • Proficiency articulating the business value associated with Red Hat’s (or related) offerings and solutions, with a demonstrated ability to guide these discussions with customers.

🏖️ Benefícios

• Comprehensive medical, dental, and vision coverage • Flexible Spending Account - healthcare and dependent care • Health Savings Account - high deductible medical plan • Retirement 401(k) with employer match • Paid time off and holidays • Paid parental leave plans for all new parents • Leave benefits including disability, paid family medical leave, and paid military leave • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!