Customer Success Manager, Enterprise PST

🕒 Julho 26

🏄 California – Remoto

🏄 California – Remote

💵 $120.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Triple Whale 🐳

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

🛍️ Comércio Eletrônico

Consulting • Marketing • eCommerce

Triple Whale é uma plataforma de inteligência alimentada por agentes projetada para marcas de ecommerce, oferecendo soluções baseadas em IA que simplificam a análise de dados e otimizam estratégias de marketing. Através de recursos como Moby Agents, a plataforma automatiza análises complexas e fornece insights em tempo real para acelerar a aquisição, retenção e conversões de clientes, enquanto maximiza a eficiência dos investimentos em publicidade. Confiada por milhares de marcas, a Triple Whale visa simplificar o processo de tomada de decisão e impulsionar o crescimento sustentável para seus usuários.

Descrição

• Closely collaborate with Sales, Solutions Architects, and Support to provide maximum value for your clients, while retaining and growing revenue for Triple Whale. • Revenue and renewal forecasting • Understand customers’ goals, and implementing tailored success plans • Drive executive level relationships, and identify opportunities to expand the clients suite of Triple Whale products to satisfy their goals. • Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: Goal-setting, value delivery, account growth, new product adoption, and renewals • Work independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challenges • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Lead and present at client meetings, both in-person and over video conference • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements • Contribute to the continued development and improvement of the Triple Whale Customer experience

🎯 Requisitos

• Previous experience servicing customers in the ecomm space is a MUST, highly preferred from a SaaS environment • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Thrives in a collaborative team environment