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Claims Manager

🕒 Outubro 13

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Reserv Claims

1 - 10 funcionários

🛡️ Seguros

☁️ SaaS

🤖 Inteligência Artificial

Insurance • SaaS • Artificial Intelligence

A Reserv Claims é uma fornecedora B2B de SaaS e administradora de terceiros (TPA) especializada em sinistros de seguros de bens e responsabilidade civil (P&C). A empresa combina um motor de automação de sinistros impulsionado por IA, uma rede de reguladores treinados, fluxos de trabalho configuráveis e análises/APIs para ajudar seguradoras, MGA's e subscritores a processar sinistros de forma mais eficiente e oferecer melhores resultados. A Reserv enfatiza uma stack de tecnologia moderna, relatórios orientados por dados, serviço personalizado ('white-glove') e operações globais na América do Norte, Reino Unido e União Europeia.

Descrição

• Manage a team of adjusters managing a mix of accounts and lines of business, including general liability and commercial property • Achieve or exceed goals and overcome obstacles consistently • Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery • Monitor and analyze claims data to identify trends, patterns, and process improvement opportunities • Align the team with client and customer expectations of the claims process • Serve as a resource for escalated claims • Ensure accuracy and adequacy of all aspects of claim reserving • Develop and implement strategies to mitigate fraudulent claims and ensure legal and regulatory compliance • Foster a positive work environment, promote teamwork, and encourage professional growth and development • Execute performance management; attract, hire, retain, and provide high-level training • Collaborate with Account Management, Compliance, and Claim Operations on complex or escalated claims-related issues • Maintain relationships with policyholders, agents, brokers, and legal representatives • Prepare and present claims reports, metrics, and analysis to clients and customers; advise clients on claim trends and loss mitigation

🎯 Requisitos

• Candidates must reside in an eligible U.S. state throughout employment • Unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States • Active insurance adjuster’s license by way of a designated home state, or home state • Bachelor's degree in insurance, business administration, or a related field • Relevant certifications such as CPCU or AIC are a plus • 10+ years in insurance claims management experience in multiple lines of business, preferably property, general liability and/or auto with bodily injury experience • 5+ years management experience, preferably managing in a remote environment • Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes • Demonstrated commitment to quality, accuracy, and attention to detail • Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information

🏖️ Benefícios

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want

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